Senior Service Execution Specialist
- SAP Servers Tech
- 5 - 6 years
- Bengaluru
- 4 months ago
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Job Description
- Ensure the execution of planned changes requested by customers are completed as per the activity schedule, tracking, and achieving various ambitious service KPI and SLA s.
- Immediate execution of customer service request which are critical during special phases of the customer life cycle.
- Quick responses during escalations, ensure no service requests are impacted in the delivery phase, identifying and driving initiatives to improve the customer operations.
- Analyse customer feedback on the service request execution quality and bring about changes in a more structured and time bound manner.
- Drive feedback relevant to procedure and process with relevant teams and drive it to completion.
- Coordinate and orchestrate the work between the various teams with Strong collaboration with other units within and outside Enterprise Cloud Service units.
- Bring in Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery
- Process improvement initiatives for daily operational activities
- Streamline standard operating procedures by focussing on automation enhancements.
- Excellent hands-on experience in one of the areas like SAP Basis, Lifecycle events (Upgrades / Updates). Support Knowledge of products like SAP Cloud-Connector, S4 would be an added advantage.
- Practical knowledge with SAP technologies like SAP NetWeaver, Business Objects, SAP HANA and SAP Sybase Adaptive Server Enterprise (ASE)
- Experience with Managed/Hosting services or SAP Private Cloud or Public Cloud Operations/Support is preferred.
- Working knowledge on SAP Application Security, System Copies, DB export-import, and disaster recovery strategy, client administration is preferred.
- Experience in working with Linux pacemaker environment is added advantage.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: ConsultingRole Category: IT ConsultingRole: Technical ConsultantEmployement Type: Full timeContact Details:
Company: SAPLocation(s): Bengaluru
Keyskills: project management connectors sap import server management system copy sap netweaver hosting services operations application security business objects sap basis linux sap application hana db sap hana sap cloud events sap sybase
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SAP Servers Tech
SAP Servers Tech help our clients achieve their business goals and objectives by guiding them through all the options for SAP Server Access systems available. SAP Servers tech is providing supports to multiple domestic clients.
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