Application Production Support Analyst @ Kiya.ai

Job Description

Hi All,

We have an urgent opening for the role of Application Production Support Analyst for one of our leading Investment Banking client in Mumbai location.

Experience : 5 -7 years

Looking for candidates providing L2 / L3 support only

Very good communication skills are must.

Looking for candidates having Capital market/ Investment banking domain experience only.

Mumbai Location.

Responsibilities

Direct Responsibilities

• Candidate must work as level 2/3 and be an escalation point for others in the team to bring technical and product issues to resolve.
• Responsible for monitoring production environment and act proactively to prevent performance issues or application crash.
• Responsible for resolving support issue by using technical expertise and flexible enough to look for solutions that may be out of the box.
• Handling ITIL Methodologies like Change, Incident, Problem, and Service Management
• Monitoring night batch and ensuring reports are generated well and transferred to client by adhering the SLA defined.
• Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required

Contributing Responsibilities

Analyzing/documenting problems, recommending solutions, & initiating corrective action

• Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required.
• Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work
• Responsible for UAT/PROD deployment & validation,

Technical & Behavioral Competencies

• Hands on knowledge in SQL/Oracle /Unix
• Knowledge in Monitoring tools as ITRS Geneos, Grafana, Prometheus, Nagios
• Having functional knowledge in: Equity Derivatives/ Trade Life Cycle/ Futures and Options.
• Knowledge on ITIL process

If anyone is interested , please share your resumes to as***********y@ki*a.ai

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Unix Capital Market ITIL L2 Support SQL L3 Support Oracle