Application Production Support Analyst - 2
- Kiya.ai
- 3 - 5 years
- Mumbai
- 1 month ago
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Job Description
HI All,
We have an urgent opening for the role of Application Production Support analyst for one of our leading Investment Banking domain client in Mumbai location.
Experience : 3-5 years
Location : Mumbai
Direct Responsibilities
- Monitor applications/end to end value chain in scope with the help of provided tools
- Manage alerts for resolution and escalate for investigation
- Maintain documentation about alerts and process guidelines for easy resolution of issues and follow up during incident management
- Diagnose and troubleshoot technical issues as per shared guidelines.
- Act as first line of contact for end users to register their queries and concerns
- Liaise with Level2, Infra Teams, Incident manager in case of global issues
- Keep track of impact and follow through the age of incidents
- Ensure problems are correctly registered for high priority incidents and follow up for timely closure.
- Provide prompt and accurate feedback to stakeholders.
Contributing Responsibilities
- Update SOP, RUNBOOK & other KB articles.
- Maintaining the repository of category based production alerts and timely escalation of repeated issues.
Technical & Behavioral Competencies
Technical Competencies
- Basic knowledge of Linux, Windows,SQL is mandatory
- Familiarity with tools like Service Now, Confluence, Autosys etc.
- Knowledge on any of the monitoring tools like Dynatrace, Geneos is required.
- Knowledge of ITIL concepts and principles are mandatory.
- Basic understanding of Network & storage concepts.
- Ability to monitor Infra/Application alerts & escalate it timely.
Behavioral Competencies
- Enthusiastic to work in challenging environment.
- Ability to diagnose and troubleshoot basic technical issues
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Dynamic approach to cater to different situations and applications based on business chains.
Specific Qualifications (if required)
- Graduate in Computers/IT field with 2 to 5 years of experience.
- Previous experience in production support will be preferred.
If anyone is interested , please share your resumes to as***********y@ki*a.ai
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Production, Manufacturing & EngineeringRole Category: Operations, Maintenance & SupportRole: Operations, Maintenance & Support - OtherEmployement Type: Full timeContact Details:
Company: Kiya.aiLocation(s): Mumbai
Keyskills: Windows OS Linux Dynatrace AutoSys SQL
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