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Support Analyst (Trading Application) with Kiya.ai (CMMI )

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 Support Analyst (Trading Application) with Kiya.ai (CMMI )

Job Description

Direct Responsibilities

  • Responsible for global uptime target of 99.9%, across the whole FX ETR platform
  • Supporting FX applications, troubleshooting, and monitoring.
  • User on-boarding, off-boarding task for trading.
  • Handling STP issues; perform mapping for failed trades, analyze failed trades.
  • Monitors application state and input/output data correctness throughout the day, hand-over with follow the sun support teams.
  • Perform application releases, post release checks.
  • Monitor support mailbox; handle each email coming to FX DL.
  • Taking ownership for handling new projects/tasks.

Contributing Responsibilities

  • Incident and Problem Management.
  • Manage/Own P1/P2 incidents and problems end to end; maintain quality of all incidents raised by team.
  • Knowledge Management and Documentation.
  • Documents support procedures on wiki.
  • Owns team knowledge base on wiki for all in-scope applications.
  • Provides support to end-users on how to use the application.
  • Continuous Service Level improvement.
  • Ensures that all application support logs are fit for purpose, ie meaningful and actionable.
  • Actively seeks reduction of dependency on manual interventions by support staff, e.g leveraging enterprise batch scheduling and enterprise monitoring tools.

Technical & Behavioral Competencies

  • Experience in Banking/Financial/Capital Markets domain.
  • BAU- Monitoring - Splunk, Geneos, logs
  • Scripting- Python, shell scripting, autosys
  • soft skills- excellent written & verbal communication, direct interaction with traders

Ankita Bhagat
Talent Acquisition Human Resources, Kiya.ai
Email ID: an**********t@ki*a.ai

Mobile Number : 7738314***

  • www.kiya.ai

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Kiya.ai
Location(s): Mumbai

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Keyskills:   Application Support Geneos Shell Scripting Equity trading Trading Trading Applications Splunk AutoSys e-trading commodities trading Python Trading workflow

 Fraud Alert to job seekers!

₹ 5-10 Lacs P.A

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Kiya.ai

About us Website: http://www.kiya.ai Kiya.ai (Infrasoft Tech) is a leading #FinTech Digital Solutions provider for the Banking and Financial sector.                                          &nbs...