Immediate Opening For Itsm/itil (servicenow) With Kiya.ai (cmmi )
- Kiya.ai
- 2 - 5 years
- Mumbai
- 21 days ago
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Job Description
Responsibilities
GOVERNANCE & CONTROLS - Significantly contribute to governance and control area for the department (Global Banking, ALM Treasury, Functions).
Ensure that the standard operating procedures are updated and maintained along with their associated controls, and their implementation;
Work on tasks related to Risk and Controls framework development and BAU assessments, Ensure the Bank policies are applied and all teams comply to same
Ensure the department is audit ready at all times. Be prepared to Represent or assist the representative of the department in all internal and external audits;
MNGMT. REPORTING - Identify and streamline KPIs and reporting needs. Generate scorecards/ dashboards for management and business reporting
Ensure quick meaningful Metric/periodic report/snapshots generation that ease and drive MGMT decisions
Centralize the reporting structure for governance, controls, projects, reports etc. and ensure its maintainability
Assist in the preparation of management committees OpCos, governance forums, project committees, etc.
Drive CCB and CPM calls on weekly basis.
Validate the different KPI on regular basis in service now.
Drive PIR,PCR and PPR calls on monthly basis.
IT CONTINIUITY - Oversee IT continuity exercises for the department and ensure that its recordkeeping is maintained in line with controls
OTHERS - Own, execute and report the Top-Down activities ITP Management instructs to implement through the APS head of GB, ALMT and Functions
Organize and monitor the activity and interaction of the Team aligned with a "client-focused, simple and clear, collaborative and efficient approach
Oversee and evaluate customer feedback to develop quality improvement processes
Direct Responsibilities
Experience in Production support role
Good knowledge of ITIL processes and frameworks
Significant experience with processes like incident, change problem and release mgmt.
Experience in gathering data and generating reports/graphs with tools like ServiceNow
Hands on with MS Office tools for reporting and presentations
Experience with data warehousing and reporting technologies
Good infrastructure knowledge Linux, Windows, Cloud computing, replication, architecture
Excellent communication skills, interacting with users, IT and stakeholders
Experience in the banking sector, with an understanding of regulatory obligations is a strong plus
Ability to take initiatives (make proposals and drive them to completion)
Organizational skills (being proactive)
Contributing Responsibilities
Technical & Behavioral Competencies
Experience in Production support role
Good knowledge of ITIL processes and frameworks
Significant experience with processes like incident, change problem and release mgmt.
Experience in gathering data and generating reports/graphs with tools like ServiceNow
Hands on with MS Office tools for reporting and presentations
Experience with data warehousing and reporting technologies
Good infrastructure knowledge Linux, Windows, Cloud computing, replication, architecture
Ankita Bhagat
Talent Acquisition Human Resources, Kiya.ai
Email ID: an**********t@ki*a.ai
Mobile Number : 7738314***
- www.kiya.ai
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SecurityRole: IT Security - OtherEmployement Type: Full timeContact Details:
Company: Kiya.aiLocation(s): Mumbai
Keyskills: ITSM ITIL Change Management Servicenow Problem Management Incident Management Release Management
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Kiya.ai
About us Website: http://www.kiya.ai Kiya.ai (Infrasoft Tech) is a leading #FinTech Digital Solutions provider for the Banking and Financial sector. &nbs...
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