Customer Support Specialist
- Kapil Consultancy
- 4 Positions
- Mumbai
- 13 days ago
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Job Description
We have opening for Customer Support Associate for Capital Market for Mumbai Kurla Location ,,
PFB JD for your ref.
Customer Support Executive / Team Lead
Experience Required:
Customer Support Executive: 0 - 2 years
Team Lead: 4 - 6 years (with team management experience)
Key Skills & Requirements:
Empathy: Understand and address customer concerns with patience and care.
Product Knowledge: Deep understanding of our product/services to offer effective support.
Problem-Solving: Quickly identify issues and provide timely resolutions.
Project Management: Manage multiple tasks and customer accounts efficiently.
Analytical Thinking: Use data and key metrics to drive decisions and demonstrate value.
Team Management: (For Team Lead only) Proven experience in managing a team of 510 people.
What Youll Do:
Customer Onboarding: Guide new customers through the setup process to ensure a smooth and positive start.
Customer Engagement: Maintain regular communication to understand client needs, address concerns, and share updates about new features and enhancements.
Renewals & Retention: Proactively manage customer renewals, showcase product value, and reduce churn.
Customer Advocacy & Feedback Loop: Represent the voice of the customer internally by sharing feedback with the product and marketing teams.
Upselling & Cross-Selling: Identify and recommend suitable add-on features or services to maximize customer value.
Metrics & Reporting: Track and report on key success metrics like CSAT, NPS, churn rate, and product usage to ensure a measurable impact on customer satisfaction.
Issue Resolution: Resolve escalations quickly while maintaining strong, positive customer relationships.
Ideal Candidate Profile:
Strong interpersonal and communication skills
Self-driven with a customer-first mindset
Comfortable working in a fast-paced environment
(For Team Leads) Experience mentoring and coaching a small team
Interested candidate please revert over mail or share your resume over whatsapp
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Employement Category:
Employement Type: Full timeIndustry: Investment Banking / Venture Capital / Private EquityRole Category: Equity ResearchFunctional Area: Not SpecifiedRole/Responsibilies: Customer Support SpecialistContact Details:
Company: Kapil ConsultancyLocation(s): Mumbai
Keyskills: customer support equity market customer service
Kapil Consultancy
Kapil Consultancy is 14 years old recruitment agency with offices in Ahmedabad, Jaipur, Rajkot, Baroda. Now opened branch in Mallapur area [Opposite S2 Cinema] Hyderabad.
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