Senior Customer Service Representative
- Tech Mahindra Ltd.
- 19 Positions
- Mumbai
- 16 days ago
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Job Description
- Manage customer inquiries through various channels including phone, email, and chat.
- Provide accurate, valid, and complete information to customers using the right methods/tools.
- Handle customer complaints and resolve issues in a timely manner.
- Maintain customer records by updating account information and documenting interactions.
- Collaborate with team members and other departments to improve customer service processes.
- Identify and escalate priority issues to the appropriate teams when necessary.
- Stay up-to-date with product knowledge and company policies to ensure accurate information is provided.
- 1-6 years of experience in a customer service role or related field.
- Excellent verbal and written communication skills in English.
- Strong problem-solving skills and ability to think critically under pressure.
- Proficient in using customer service software and tools (e.g., CRM systems).
- Ability to handle difficult customers and resolve conflicts effectively.
- Strong organizational skills and attention to detail.
- Ability to work in a fast-paced environment and meet deadlines.
Description
We are seeking a Senior Customer Service Representative to join our dynamic team in India. The ideal candidate will have 1-6 years of experience in providing exceptional customer service and will be responsible for managing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.
Responsibilities
Skills and Qualifications
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (International)Functional Area: Not SpecifiedRole/Responsibilies: Senior Customer Service RepresentativeContact Details:
Company: Tech Mahindra Ltd.Location(s): Mumbai
Keyskills: focused execution communication skills task completion interpersonal skills overcoming challenges leadership accountability success driven
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Tech Mahindra Ltd.
Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...
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