Customer Support Executive
- Movate
- 1 - 3 years
- Chennai
- 25 days ago
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Job Description
Customer Support ExecutiveEXP: 0 - 3 yrs
Location: Chennai (Ambattur)
Shift Timing: US Shift
Mandatory: Good Communication Skill & if Experienced in Voice Process
Job Summary
Join our dynamic team as a Customer Experience Specialist where you will play a crucial role in enhancing customer satisfaction through effective communication and problem-solving. This hybrid role offers the opportunity to work in a flexible environment while engaging with high-tech clients. With rotational shifts you will gain exposure to diverse customer interactions contributing to the company s mission of delivering exceptional service.
Responsibilities
Provide exceptional customer service by addressing inquiries and resolving issues promptly to enhance customer satisfaction.
Communicate effectively in English to ensure clear understanding and resolution of customer concerns.
Collaborate with team members to share insights and strategies for improving customer interactions and service delivery.
Adapt to rotational shifts to provide consistent support across different time zones ensuring global customer coverage.
Engage with high-tech clients to understand their unique needs and tailor solutions that align with their expectations.
Maintain accurate records of customer interactions and transactions to support data-driven decision-making.
Contribute to the development of best practices for customer service processes enhancing overall efficiency and effectiveness.
Leverage domain knowledge in the hi-tech industry to provide informed recommendations and solutions to customers.
Participate in training sessions to continuously improve skills and stay updated with industry trends and technologies.
Support the implementation of new customer service initiatives aimed at improving the customer experience.
Monitor customer feedback to identify areas for improvement and propose actionable solutions.
Foster a positive and professional relationship with customers building trust and loyalty.
Qualifications
Demonstrate proficiency in English communication both verbal and written to effectively interact with customers.
Possess strong problem-solving skills to address and resolve customer issues efficiently.
Exhibit a customer-centric mindset prioritizing customer satisfaction in all interactions.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: MovateLocation(s): Chennai
Keyskills: Us Voice Process International Voice Process Bpo Voice
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Movate
Movate (formerly CSS Corp), is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries sta...
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