Role Summary: Skilled Dynamics 365 Support Specialist with hands-on experience in managing and troubleshooting enterprise CRM solutions. Adept at resolving UI and backend issues, optimizing workflows, and ensuring smooth data integrations. Brings strong technical expertise in Power Platform and Dataverse, along with a solid understanding of automation and reporting tools to enhance system performance and user experience.
Must Have:
Good To Have:
D365 ALM process
Soft Skills & ITIL Alignment:
Methodical approach to problem management and root cause analysis
Strong collaboration with business and compliance teams
Change and release management discipline
Effective stakeholder communication and documentation

Keyskills: c# JAVASCRIPT Dynamics 365 power platform HTML MS Dynamics CRM Workflow power bi power automate trigger Tableau dataverse