Technical Consultant @ Orcapod

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Technical Consultant

Orcapod
9 - 14 years
Bengaluru
16 days ago
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Job Description

Knowledge & Key Skills

2.5 years of experience working with Genesys Cloud CX or similar CCaaS platforms.

Hands-on experience using Architect to develop and innovate changes to our existing omni-channel flows (Voice IVR, Web Chat, Chatbot and Email).

Familiarity with RESTful APIs for systems integration within the Genesys Cloud CX.

Exposure to CX-as-Code practices (CI/CD pipelines, Terraform Cloud, GitHub) desirable.

Experience across the solution lifecycle from requirements gathering and user journey design to implementation and optimisation.

Understanding of Agile delivery methodologies, such as SAFe, is a plus.

Strong communication and interpersonal skills, with the ability to collaborate effectively across technical and business teams.

Preferred certifications: Genesys Cloud CX Professional (GCX-GCP) and Architect (GCX-ARC).

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Consulting
Role Category: IT Consulting
Role: Technical Consultant
Employement Type: Full time

Contact Details:

Company: Orcapod Consulting
Location(s): Bengaluru

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Keyskills: Cx Cloud Genesys

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Your name (*)

Email (*)

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Orcapod

Industry & Services: Provides product engineering and digital transformation services concept-to-market, “chip-to-cognition” R&D — for sectors like Semiconductors, Automotive, Industrials, Smart Devices & Wearables, Enterprise-grade Devices, Satcom, Telecom, Transportation, Co...

Technical Consultant @ Orcapod

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