Risk Specialist, Inventory Evaluations- Spiv Inventory Trust
- Amazon
- 2 - 7 years
- Hyderabad
- 3 months ago
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Job Description
Amazons Inventory Trust team works to ensure that bad actors cannot profit from using our services to abuse Customers, Selling Partners or our Store. The team works to ensure that illegal inventory within our network is identified and destroyed rather than being returned to the stream of commerce, and to deny our fulfillment network as a means for bad actors to scale their abuse. If we successfully achieve our vision, then Bad Actors will stop committing misconduct on Amazon. We are looking for an experienced Risk Specialist to own complex investigations, high judgement decisions and escalations associated with our programs. In this role you will work on investigations , manage escalations and communication with external teams to ensure that the Inventory Evaluation team (formerly IDAP) is accurately communicating its decisions to these key stakeholders, and that we are capturing and incorporating feedback related to Seller experience.In addition to making the right inventory decisions, the candidate will need to be able to use basic SQL knowledge and use data as evidence to convince/influence key stakeholders. 1. Performs investigation based on high judgement to identify bad actors with unsuitable inventory in Fulfillment Centre.
2. Risk mitigation by continuously giving process improvement, enforcement review, risk mining, queueing improvement etc. ideas.
3. Creates, updates learning modules and support the program in driving improvements to ensure the best customer experience.
4. Identifies manages small to mid-scale process improvement opportunities at process or team level.
5. Communicates to business leaders on pre-defined guidelines with data and resolves issues with reduced guidance.
6. Work in sync with Program Managers, Risk Managers/Business Analyst and create mechanisms, strategies to achieve the program goals.
7. Tracks and reports progress on key goals specific to the program.
8. Adheres to set targets on productivity and quality.
9. Manages escalations on routine and predefined tasks with minimal supervision.
10. Learns new tools / SOPs / processes with minimal supervision.
11. Effective write up skills and stakeholder management. Bachelors degree
Fluent in Japanese language
Demonstrate excellent communication skills (written and verbal), preferably in both English and Japanese.
2+ years in bad actor investigations/POE/CDT/Risk mining/process improvement/SME
6months of experience working with SQL and Advanced Excel.
Document vetting experience related to supply chain verification is preferred.
Proven ability to work with upstream teams to fix process gaps is preferred.
Ability to support business owners in creating detailed investigation summary related to escalations is preferred.
Job Classification
Industry: InternetFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Technical Support - Non VoiceEmployement Type: Full timeContact Details:
Company: AmazonLocation(s): Hyderabad
Keyskills: Supply chain Mining Business Analyst Process improvement Advanced Excel Customer experience Stakeholder management Japanese SQL Risk mitigation
Amazon
Amazon Development Centre India Pvt. Ltd. At Amazon, our vision is to be Earth's most customer centric company; to build a place where people can come to find and discover virtually anything they want to buy online. With Amazon.in, we endeavor to build that same destination in India by giving custo...
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