Sr. Program Manager Translation Services Operations
- Amazon
- 5 - 10 years
- Hyderabad
- 25 days ago
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Job Description
As the Sr. Program Manager for Operational Efficiency/AI Strategy for Translation Services Operations, you will lead the identification, development, implementation, and maintece of AI solutions that optimize translation operations and drive business performance improvements across Translation Services. You will focus on leveraging AI to enhance operational efficiency, team productivity, and quality execution across our key performance indicators. A critical aspect of this role will be evangelizing AI solutions across the organization and revolutionizing how translation operations teams consume and act on performance data through the development of AI-enhanced solutions, goverce mechanisms, and ision support tools. We are looking for an experienced program manager with AI/ML skills to join our organization to support our daily operations and longer-term strategic planning. This will focus on several aspects: partnering with operational leaders to build a cohesive AI strategy, including developing goverce frameworks to ensure responsible deployment, which the organization would apply whilst creating AI-driven solutions; identifying opportunities for continuous improvements, and finding new ways to leverage AI to enhance operations, optimize workflows, and alleviate pain points; own change management getting buy-in, training teams, and driving adoption of AI solutions. The ideal candi will have an analytical, and collaborative mindset to deliver results that enhance the efficiency, quality, and cost-effectiveness of our localization services. Develop AI strategy and implementation specifically focused on translation operations performance, including: Translation workflow optimization and automationOperations standardization through anomaly detection
Increased focus on strategic ision-making at leadership level through predictive analytics
Regular reporting on AI implementation progress, translating technical concepts into business value for senior leadership
Develop frameworks to identify routine tasks that can be enhanced or automated through AI
Ensure AI solutions enhance human expertise, and are governed and maintained smoothly Technical Focus Areas: AI applications for translation process and workflow optimization
AI-powered anomaly detection and alerting systems
Integration with Translations Services systems such as ATMS (Amazon Translation Management System) A day in the life
A typical day for this role involves reviewing translation performance data, using predictive models to surface potential capacity issues or quality concerns to stakeholders for necessary follow-ups. You would also be spending time designing AI-powered workflow optimization tools, and collaborating with our engineering teams to ensure it seamlessly integrates with existing systems and infrastructures. You would regularly be part of/leading discussions over BRDs or implementation plans with senior stakeholders, addressing questions on ROI and change management. About the team
The Translation Services Operations team is responsible for providing translation tools, resources, and services to support the localization needs of Amazon businesses worldwide. We partner closely with product, engineering, and operations teams to enable language accessibility and contribute to Amazons mission of being the Earths most customer-centric company. Our team values a collaborative, in ative, and data-driven culture as we work to optimize processes, improve quality, and drive cost efficiencies across our global translation ecosystem. 5+ years of program or project management experience
5+ years of working cross functionally with tech and non-tech teams experience
5+ years of delivering cross functional projects experience
Experience defining program requirements and using data and metrics to determine improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Bachelors degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent 8+ years of Business strategy or Non-Tech Program Management experience
8+ years of progressive technology implementation experience
Experience with AI/ML technologies Masters degree, or MBA in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
Bachelors degree in English, Communications, Linguistics, or a related field
Experience building complex software systems that have been successfully delivered to customers, or experience in machine learning, data mining, information retrieval, statistics or natural language processing
Experience in capacity planning, operations planning, business analysis or similar
Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma
Knowledge of data visualization tools such as Quick Sight, Tableau, Power BI or other BI packages for more information. If the country/region you re applying in isn t listed, please contact your Recruiting Partner.
Job Classification
Industry: InternetFunctional Area / Department: Project & Program ManagementRole Category: Other Program / Project ManagementRole: Implementation ManagerEmployement Type: Full timeContact Details:
Company: AmazonLocation(s): Hyderabad+ View Contact
Keyskills: Change management Kaizen Business analysis Project management Process improvement Analytical Workflow Data mining Six sigma Capacity planning
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