HRS Learning and Talent support service Analyst
- Accenture
- 2 - 3 years
- Hyderabad
- 25 days ago
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Job Description
HRS Learning & Talent Support Services Analyst Deloitte Support Services India Private Limited
Do you enjoy learning administration? Then this may be the perfect opportunity for you!
In the HRS Learning & Talent Support Services Analyst role, you will provide support to the team in the delivery of an excellent level of service to the North-South Europe (NSE) firm. The role requires you to provide high quality first line learning administration support to the HRS Learning & Talent Support Services team, the emphasis is to provide a consistently high level of customer service to deliver solutions that meet the needs of our users and the Practice Support Services objectives.
Work youll do
As a part of this team, you will be responsible for:
- Adding courses and classes to the Learning Management System.
- Processing of all ad hoc reports.
- Monitoring classes course enrolment.
- Processing approvals and cancellations;
- Monitor close classes and ensure post course evaluations and feedback are processed;
- Account assign invoices, work with the Accounts Payable team to ensure the invoices are processed accurately
- Where applicable managing internal cost recharges;
- Process Faculty Invites as required;
- Ensure all system related activities or updates are completed accurately in time deadlines and in line with procedural guidelines;
- Ensure compliance with appropriate Data Protection legislation at all times;
- Contribute to wider projects and initiatives in the Practice Support Services as required;
- Working within Service Level and Operational Level Agreements;
- Administration of other Learning Support Services processes as required;
- Liaison with other Practice Support Services teams as appropriate;
Key skills required
- The successful candidate will be able to demonstrate a professional, friendly and approachable manner coupled with the ability to communicate with staff at all levels, especially when under pressure
- They should also be able to work using their own initiative, showing attention to detail and customer focus, with a good understanding of the clients needs and priorities.
- Enthusiastic and eager to learn new technologies
- Committed to working with their team to maintain a positive team spirit
- Good listener with a calm manner, and the ability to ask effective questions
- Able to communicate in writing at all levels, displaying good email etiquette
- Excellent customer service skills and a good telephone manner
- Must be a supportive team player who is reliable and respects others, with a desire and drive to meet and exceed team targets
- Required to project a professional image of the Practice Support Services at all times, and shows an interest in the external industry
- Must demonstrate a methodical, analytical and clear approach to problems;
- Is able to act with urgency when necessary;
- Is open, receptive and adaptable to change;
- Demonstrates integrity and a can do attitude;
Work Location: Hyderabad
Shift Timings: 2 PM to 11 PM
The Internal Client Services team at Hyderabad supports the organization in the UK with a wide variety of capabilities like financial reporting, HR and financial transaction processing, administrative service and helpdesk support, marketing and IT services.
Qualifications
Required:
- Graduate degree
- 2-3 years of work relevant experience in learning administration
- Proficient in the use of Microsoft Office package applications
Preferred:
- Prior experience in training and development domain
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: OtherRole Category: OtherRole: OtherEmployement Type: ContractContact Details:
Company: Orcapod ConsultingLocation(s): Hyderabad
Keyskills: learning administration Office HRS Learning Office Package Excellent Communication In English admin Analysts MS Office
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