Pilgrimage Travel Consultant
- Easemytrip
- 1 - 6 years
- Noida, Gurugram
- 12 days ago
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Job Description
About the Role:
As a Pilgrimage Travel Consultant for EasyDarshan by EaseMyTrip, you will play a vital role in helping customers plan spiritually enriching journeys to India's most revered pilgrimage sites. This role demands a deep understanding of Indian religious culture, excellent interpersonal skills, and a passion for creating seamless travel experiences. You will be responsible for promoting and customizing pilgrimage packages, addressing customer needs, and ensuring a memorable and hassle-free travel experience for individuals and groups alike.
Key Responsibilities
- Customer Engagement: Actively interact with potential customers through phone, email, or face-to-face to understand their pilgrimage plans, preferences, and spiritual goals.
- Package Presentation: Clearly explain EasyDarshans curated pilgrimage packages, showcasing key highlights, spiritual significance, and travel benefits.
- Travel Consultation: Provide comprehensive details about destinations, itineraries, accommodations, transport options, temple darshan arrangements, and rituals involved.
- Customization & Personalization: Tailor travel packages to suit individual or group needs, including elderly-friendly options, multilingual guides, or special pooja arrangements.
- Query & Issue Resolution: Address all customer inquiries, resolve concerns efficiently, and ensure a smooth pre-and post-booking experience.
- Sales Achievement: Meet and exceed monthly sales targets by converting leads into bookings and delivering outstanding consultation service.
- Relationship Building: Foster long-term relationships with customers to encourage repeat bookings and referrals, especially among family and religious groups.
- Market & Product Awareness: Stay informed about trending pilgrimage destinations, religious events, and new EasyDarshan offerings.
- Operational Coordination: Work with internal operations teams to ensure seamless travel arrangements, including transport, accommodation, and local coordination.
- Marketing & Feedback Loop: Participate in travel fairs, religious exhibitions, and local promotions. Share customer feedback to improve packages and marketing strategy.
Preferred Candidate Profile
- Cultural Knowledge: Strong understanding of Indian religious traditions, rituals, and popular pilgrimage circuits (e.g., Char Dham, Jyotirlingas, Shaktipeeths, Tirupati, Vaishno Devi).
- Communication Skills: Fluent in Hindi and English. Knowledge of regional languages such as Telugu, Kannada, Marathi, Tamil is highly preferred.
- Customer-Centric Attitude: Passionate about delivering exceptional service, with empathy toward the spiritual and physical needs of pilgrims.
- Sales Acumen: Ability to identify customer needs and confidently present travel solutions that match their expectations.
- Interpersonal Skills: Friendly, approachable, and persuasive in guiding customers through their pilgrimage planning journey.
- Tech Familiarity: Comfortable using CRM tools, travel booking systems, and basic MS Office applications.
- Flexibility & Responsibility: Willing to work on rotational shifts or weekends when needed and able to manage multiple inquiries and bookings efficiently.
- Travel Enthusiasm: Prior experience or personal interest in visiting pilgrimage destinations is an added advantage.
- Experience: 1 to 6 years in a sales or customer service role in the travel or hospitality sector, preferably related to religious tourism.
- Educational Qualification: Graduate in any discipline, preferably in Travel, Hospitality, Tourism, or Religious Studies.
Job Classification
Industry: Travel & TourismFunctional Area / Department: Food, Beverage & HospitalityRole Category: Tourism ServicesRole: Tourism Services - OtherEmployement Type: Full timeContact Details:
Company: EasemytripLocation(s): Noida, Gurugram
Keyskills: Tourism Holiday Sales Pilgrimage Religious Tours Tour Packages Trip IATA Tours Marathi Travel Operations Tour Sales Travel Agency Tour Management Tamil Holiday Packages Travel Telugu Travel Arrangements Kannada Itinerary Travel Booking Air Ticketing Hotel Booking
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EaseMyTrip commenced its operations in 2008 by focusing on the B2B2C (business to business to customer) distribution channel and providing travel agents access to its website to book domestic travel airline tickets in order to cater to the offline travel market in India. Subsequently, by leveraging ...
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