Vice President
- Varite
- 10 - 16 years
- Bengaluru
- 2 months ago
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Job Description
Providing Back-Office Support Services to the Financial Services Industry Essential Job Functions:- Strong people and processes orientation and should have demonstrated an ability to address complex issues with at least 5 years of experience as a leader.
- Proven experience of successfully leading, managing, and developing a team of both managers and staff across a diverse range of processes within an operational environment.
- Direct all activities associated with day-to-day operations in Mortgage Servicing
- Direct supervision of Manager and Senior Manager - Operations who manage shifts, teams, and service levels
- Would be responsible for building and leading large teams between multiple clients
- Responsible for Customer SLAs, Productivity, Cost Effectiveness, Capacity Utilization, planning, and control of all related metrics.
- Ability to handle multiple clients and manage all contractual deliverables
- Plan staffing and effectively manage onboarding, training and ramp up by directing direct reports
- Ability to forecast staffing requirements, read market conditions, and solve complex problems
- Develop and maintain procedure manuals, SOPs, and other process related documents
- Develop new and creative solutions/practices to improve operation
- Work to maintain all audit requirements and solve any non-closures
- Ability to maintain control, direction, and motivation in an ever-changing environment.
- Ability to maintain seamless interface between the operations team and the business partners / internal customers & stakeholders, especially in high pressure scenarios
- Minimum of 15- 20 Years of work experience in Mortgage Domain
- Excellent Communication skills
- Analytical thinking and decision-making ability
- Strong organization and planning skills along with the ability of applying an analytical approach to resolving problems and identifying solutions.
Job Classification
Industry: Recruitment / StaffingFunctional Area / Department: Sales & Business DevelopmentRole Category: Retail & B2C SalesRole: Regional Sales Manager (B2C)Employement Type: Full timeContact Details:
Company: VariteLocation(s): Bengaluru+ View Contact
Keyskills: Staffing Analytical Back office support Support services Digital marketing Gaming Operations Financial services Auditing Manager Operations
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