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Senior Project Manager, Technical @ Red Hat

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 Senior Project Manager, Technical

Job Description

About the jobThe Red Hat Customer Engagement & Experience (CEE) team is looking for a Senior Project Manager to join us in Pune, India. Joining the CEE Project Management Office, you will become part of a global team that enables Red Hat Customer Support and Customer Service to deliver experiences that exceed expectations. The PMOs portfolio of work spans Support operations, Knowledge Management, Support readiness, data science and reporting, and AI incubation. Operating in four regions (APAC, EMEA, India, and The Americas), CEE serves the whole of Red Hats customer population. In this role, you will work with stakeholders at all levels across the organization and potentially across the company to deliver projects ensuring that CEE meets its objectives and runs smoothly. What will you do?
  • Handle project requirements, scope, and change management issues
  • Guide project planning, scheduling, risk assessment, monitoring, reporting activities to drive projects to on-time completion while remaining within budget
  • Create and carry out communication plans with stakeholders and across the organization
  • Communicate effectively with stakeholders at all levels and across organizational lines
  • Collaborate with associates across the organization to build mutual understanding that benefits the project in question
  • Collaborate with leadership on project proposals, SOWs, estimates, and schedules
  • Collaborate with and manage 3rd-party vendors as needed
  • Handle procurement, security, and other Red Hat processes as needed
  • Assist in training and information sharing that ensures adoption; create and revise procedures and processes
  • Establish success criteria for projects, including consulting with data scientists on appropriate measurements
  • Adjust and iterate to ensure success criteria are met and sustained; rework as necessary
  • Integrate and use specific industry and technical delivery methodologies, like project management methodologies from the Project Management Institute (PMI and PMP)
    • What will you bring?
  • Bachelors degree in Computer Science, Information Systems, Business Analytics, or a related field
  • 8-10 years of overall experience, with at least 2 years in a leadership or project management role
  • Experience with CRM tools like Salesforce Service Cloud, ServiceNow
  • Strong understanding of technical support workflows and AI enabled support
  • A mutual gains mindset that allows focus on shared outcomes despite possible differences in perspective
  • Results-oriented approach that drives projects to successful completion
  • Fine attention to detail combined with a talent for seeing interdependencies and relationships that can speed time to delivery
  • Flexibility within a rapidly changing environment
  • Experience establishing and contributing to process improvements
  • Excellent written and verbal communication skills; interpersonal and analytical skills; and business judgment
  • Ability to work effectively across a diverse management team and a broad spectrum of internal partners on your own
  • Ability to work in a fast-paced environment while maintaining a high attention to detail
  • Good balance of business and technical experience
  • Ability to communicate the project management value proposition.
  • PMI and PMP certifications or the Master of Science in Project Management (MSPM) degree, or other certifications of an equivalent level are a plus
  • Certified Scrum Master (CSM) certifications are a plus
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    Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Project & Program Management
    Role Category: Other Program / Project Management
    Role: Project Manager
    Employement Type: Full time

    Contact Details:

    Company: Red Hat
    Location(s): Pune

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    Keyskills:   project manager kubernetes project management scrum master customer service ai service cloud change management salesforce pmp technical support data science recruitment procurement linux scrum red hat project planning crm

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