POS Support Engineer
- Teksystems
- 3 - 5 years
- Bengaluru
- 6 days ago
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Job Description
Responsibilities:
- Proficient in installing, upgrading, troubleshooting, and maintaining POS hardware, networking, and various other hardware components.
- Experienced in providing support for troubleshooting POS hardware, low voltage cabling, Ethernet, and installation of device drivers and operating systems (Windows 10/11 and other tools).
- Skilled in collaborating with diverse stakeholders both internally and externally, including EHD, third-party vendors, and SBUX teams.
- Monitors and manages the ServiceNow ticket queue, identifying and resolving issues within established SLAs.
- Provides support to technicians during the installation of new devices in stores, including POS systems, PIN pads, SPC servers, UPS units, security cameras and other related equipment.
- Basic knowledge on cabling.
- Basic electrical knowledge is highly desired.
- Adapts quickly to new equipment and techniques as required.
- Proficient in using Slack and Microsoft Teams for communication and collaboration.
- Demonstrates strong communication skills, a proactive approach, and patience when interacting with store partners and technicians.
- Works effectively as part of a team, communicating professionally both orally and in writing. Coordinates with technicians, teammates, staff, and management as necessary.
- Participate actively in special projects as assigned.
Qualifications:
- At least 3- 4 years of experience working in a professional IT environment with hands-on technical experience and demonstrated success in delivering projects.
- B.S./B.A. in Computer Science, Information Systems, Electrical/Computer Engineering, or equivalent experience.
- Strong time management skills with a passion for technology and a desire to learn and grow.
- Proactive, self-managing and remains calm under pressure.
- An ability to manage multiple tasks and projects with a keen eye for detail.
- A natural aptitude for learning and understanding multiple systems and tools.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: TeksystemsLocation(s): Bengaluru+ View Contact
Keyskills: POS Support PoS Pos Machine Ticketing Tools Troubleshooting Networking Peripherals
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