Technical Support Engineer
- Infinity Labs
- 4 - 9 years
- Bengaluru
- 24 days ago
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Job Description
Role:- Sr. Technical Support Engineer - NGFW
Location:-Bangalore
Work mode:- Onsite (5 days work from office)
Timing zone:- NAM (North American)
Notice Period:- Immediate Joiner or Preferably 30 days maximum.
Your Career
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. Youre a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. Youll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure which means youll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).
Your Impact
- Provide Technical Support to customers and partners
- Provide configurations, troubleshooting, and best practices to customers
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner.
- Work with engineering for any customer found defects and resolution.
- Provide fault isolation and root cause analysis for technical issues
- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
- Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
- Travel to customer sites in the event of a critical situation to expedite resolution as required
- Provide on-call support 247 on an as-needed basis
Your Experience
- 4-8 years in a Technical Support environment is required
- Excellent written and verbal communication skills - Business level in English
- Expertise with Network Protocols and Technologies, such as TCP/IP, DNS, IP routing, HTTP/HTTPS, Remote Access VPN solutions, IPSEC, PKI & SSL, Authentication Protocols (LDAP, RADIUS, etc.)
- Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
- Ability to work well in a diverse team environment
- Attention to details, fast learner and excellent communication skills - Be able to communicate technical information in a simplified, easy to understand manner
- Demonstrate ability to work in a cross functional environment which involves coordination with different teams such as Sales/Pre Sales/Product Management/Engineering
Preferred
- Experience working with Firewall Central Management Systems
- Experience working with SD-WAN
- Experience working with a multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
- Virtualization experience (AWS, Azure, VMWare, OpenStack, GCP)
- Experience with Windows and MAC OS is a plus (Debugging, Editing Registries, Plist, etc.)
- Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products a plus
Interested in our please feel free to share your updated resume to Di******j@in*****y.labs.in
Kind Regards
Dinaa
Job Classification
Industry: Hardware & NetworkingFunctional Area / Department: IT & Information SecurityRole Category: IT SecurityRole: Network Security EngineerEmployement Type: Full timeContact Details:
Company: Infinity LabsLocation(s): Bengaluru
Keyskills: Checkpoint Firewall Fortigate Firewall Palo Alto Firewall Juniper Firewall Ngfw Fortigate Checkpoint Panorama Cisco ASA Zscaler
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Infinity Labs
Infinity Labs Limited is an IT Product (Network and Security Automation) and Software Services organization with offices spread all across globe. To know more about Infinity Labs. please visit our website http://www.infinitylabs.in/
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