Opening For Policy Subject Matter Expert
- Cognizant
- 3 - 7 years
- Hyderabad
- 11 hours ago
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Job Description
Role Overview
We are looking for a highly analytical and experienced Subject Matter Expert (SME) to serve as a Policy Point of Contact (POC) for our critical operations, The Policy SME is responsible for the end-to-end lifecycle of policies, ensuring clarity, accuracy, and effective implementation across all production environments to maintain the highest quality standards.
Key Responsibilities
1. Policy Lifecycle Management & Documentation
- Support Policy Development: Actively support the entire policy development lifecycle, from initial draft to final release.
- Comprehensive Documentation: Prepare and maintain comprehensive policy documents, including Standard Operating Procedures (SOPs) for new policies and detailed documentation of all changes to existing guidelines.
- Impact Analysis: Conduct detailed analysis concerning the potential impact of policy changes on production throughput, quality, and operator application.
2. Quality Assurance & Calibration Support
- Ad-hoc Guidance: Provide responsive, on-demand policy calibration support and expert guidance to the quality and production teams.
- Resource Creation: Develop and maintain supplementary materials, such as quick-reference guides, one-pagers, and visual libraries of error examples to clarify complex labeling scenarios.
- Policy Cleanup: Proactively identify and resolve inconsistencies or ambiguities in existing policy documentation.
3. Training and Dissemination
- Policy Roll-out: Facilitate effective and timely policy roll-out by providing clarity on changes and conducting detailed briefings for trainers and operations managers.
- Stakeholder Collaboration: Work closely with Training, Process Excellence (PEX), Business Analysts (BA), and Operations teams to ensure policy understanding and correct application by production operators.
- Live Monitoring: Partnering with Training/Policy leads to shadow operators during initial production periods
4. Expertise and Analytical Contribution
- Critical Thinking: Apply critical thinking and strong problem-solving capabilities to interpret complex labeling requirements directly from client Engineering teams.
- Analytical Reasoning: Demonstrate and utilize prior exposure to analytical and logical reasoning tasks to troubleshoot policy gaps and operational issues.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: Operations Support - OtherEmployement Type: Full timeContact Details:
Company: CognizantLocation(s): Hyderabad
Keyskills: GIS BPO Training Google Geographical Information System Subject Matter Expertise SME Mapping Quality Assurance Policy Management
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