Reporting Coordinator
- IntouchCX
- 1 - 3 years
- Hyderabad
- 6 days ago
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Job Description
About the Job
We are changing the way people think about customer care, and we need your help!
Are you passionate about performance and love the challenge of reporting and diagnosing trends in key performance metrics? Were looking for a Reporting Coordinator with strong problem solving skills who can thrive in a fast paced, entrepreneurial environment.
As Reporting Coordinator, You Will
- Be responsible for real-time reporting and diagnosing trends in key performance metrics
- Generate weekly and daily KPI reports
- Ensure employee data is current and accurate for assigned program
- Work in partnership with Operational Leaders and Program Leadership
As Reporting Coordinator, You Have
- High School Diploma or equivalent is required
- Experience in leadership and working in a supervisory role
- Advanced knowledge of MS Word, Excel and Google Docs
- Proficiency with formulas and pivot tables
- Excellent communication skills
- Ability to enter data with a high level of accuracy
- Adaptability to learn a variety of software programs (such as Javascript)
- Strong analytical and problem solving skills
- Flexibility to work evenings and weekends if needed
Job Classification
Industry: BPM / BPOFunctional Area / Department: Data Science & AnalyticsRole Category: Business Intelligence & AnalyticsRole: BI AdministrationEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: Reporting Coordinator leadership customer care javascript communication skills
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IntouchCX
IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.
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