Resource Planner
- IntouchCX
- 3 - 6 years
- Hyderabad
- 19 days ago
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Job Description
About the Job
We are changing the way people think about customer service, and we need your help!
Were looking for a Resource Planner to join our Workforce Team, who supports IntouchCXs resource planning initiatives from a staffing point of view. This role is responsible for scheduling, tracking and assisting in the execution of intraday staffing management, ensuring staffing levels are sufficient to meet our overall performance goals.
As Resource Planner, You Will
- Manage all day-to-day activities in Workforce Management
- Manage schedules, exceptions, data tracking and Service Levels
- Monitor daily Key Performance Indicators to diagnose emerging trends and adjust staffing as required
- Maintain employee information and its accuracy on an ongoing basis
- Plan and create new hire schedules while tracking shift availability
- Report by program as required
As Resource Planner, You Have
- University or College Degree in a related discipline - Computer Science, Marketing, Communications or Business (a combination of work experience and education will be considered)
- Advanced knowledge of MS Word, MS Excel and Outlook
- Adaptability to learn a variety of software programs including Aspect, Teleopti and Genesys (prior experience in one of these platforms is considered an asset)
- High level of accuracy regarding data entry
- Strong analytical and problem solving skills
- Willingness to learn and adapt to working in a fast-paced environment
- The ability to multitask and self-manage the work day
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: resource planning project management workforce management staffing recruitment resource management vendor management risk management operations management program management hrsd budgeting talent acquisition agile project planning
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IntouchCX
IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.
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