Collection Officer
- Axis Bank
- 1 - 4 years
- Banda
- 21 days ago
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Job Description
Role Over view The Collection Officer will be responsible for managing delinquent Mortgage Loans and Commercial Vehicle Loan accounts. This role includes borrower communication, field collection activities, negotiation of repayment plans, and coordination with internal teams and legal partners to reduce delinquency and minimize financial loss.
Key Responsibilities Account Follow-up & Communication
- Contact customers with overdue mortgage or commercial vehicle loan accounts via phone, visits, SMS, email, and notices.
- Understand the customers financial situation and identify reasons for delinquency.
- Provide repayment support and guidance while maintaining a professional and customer-centric approach.
Field Collection & Recovery
- Conduct field visits to follow up on overdue payments and verify customer details.
- Inspect vehicle/assets financed to assess condition or repossession feasibility (commercial vehicles).
- Coordinate with repossession agents/vendors when required.
Negotiation & Settlement
- Negotiate repayment plans, restructuring, settlements, or foreclosure-based resolutions.
- Ensure repayment terms are in compliance with company policies and RBI guidelines.
Escalation & Legal Coordination
- Escalate high-risk or non-responsive cases to the legal/recovery team.
- Initiate foreclosure (for mortgage) or repossession/legal action (for vehicles) when necessary.
Reporting & Documentation
- Maintain accurate records of interactions, collection updates, legal notices, and field visit reports.
Skills & Competencies
- Strong communication and negotiation ability
- Field collection and customer handling experience
- Knowledge of legal process (foreclosure, loan recovery, repossession)
- Good documentation and reporting skills
Preferred Background
- Candidates with experience in mortgage loans, home loans, commercial vehicle finance, auto loans, LAP, SME loans, or asset recovery will be preferred.
Benefits Offered
- Competitive Salary + Attractive Incentives
- Career growth within Collections, Credit Control, and Recovery Operations
Location: Aligarh, Bareilly, Bijnor, Fatehpur, Gonda, Gorakhpur, Hamirpur, Banda, Mainpuri, Mathura, Mirzapur, Meerut, Moradabad, Muzaffarnagar, Pratapgarh, Rarbareli, Sitapur, Sultanpur, Meerut, Gautam buddha nagar
Job Classification
Industry: BankingFunctional Area / Department: BFSI, Investments & TradingRole Category: LendingRole: Collection Executive / OfficerEmployement Type: Full timeContact Details:
Company: Axis BankLocation(s): Banda
Keyskills: Recovery Debt Recovery Banking Collection Payment Collection Debt Collection Loan Collection Loan Recovery Cash Collection Payment Recovery Dra Emi Collection Payment Followup Field Collections
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