Customer Support Executive (EnglishHindi) Bangalore @ 2coms

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Customer Support Executive (EnglishHindi) Bangalore

2coms
0 - 5 years
Bengaluru
28 days ago
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Job Description

SUMMARY

Customer Support Executive

Location

Bangalore

Experience

Fresher or Experienced
0 - 1 Years of Experience

Qualifications

Education: Graduate
Language Proficiency: Hindi & English

Additional Skills

Engage with newly onboarded drivers
Guide drivers through trip completion milestones
Ensure a smooth onboarding experience
Resolve driver queries efficiently
Target-driven approach

Key Responsibilities

Follow-Up for F5 (First 5 Trips)
Call drivers 5 days after onboarding
Remind them about completing 5 trips within 7 days to earn a 100 Joining Bonus (JB)
Address any operational issues
Follow-Up for F50 (First 50 Trips)
Call drivers 25 days after onboarding
Encourage them to complete 50 trips within 28 days to earn a 250 JB
Motivate drivers by explaining the financial benefits and performance incentives tied to milestone achievements

Eligibility Criteria

Any Graduate
Good communication skills in English & Hindi
Proficiency in any of the following Regional Languages: Telugu, Tamil, Marathi
Strong problem-solving skills
Ready to work from the office

Salary

NTH: 17k + 4k Variable pay plus PF & ESIC

Shift

Day shift

Week off

Sunday off

Mode of Interview

Virtual/Telephonic

Requirements

Requirements:

Any Graduate
Good communication skills in English & Hindi
Strong problem-solving skills

Benefits Benefits

Salary - NTH: 17k + 4k Variable pay plus PF & ESIC

Shift- Day shift

Week off- Sunday off

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers

Contact Details:

Company: 2coms
Location(s): Bengaluru

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Keyskills: bonus customer service gratuity tamil marathi payroll processing recruitment english telugu communication skills joining formalities bpo non voice process languages esic leave management customer care hrsd customer support pf hindi typing lwf esi payroll data entry

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₹ 1-1.75 Lacs P.A

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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2coms

2COMS Consulting Pvt. Ltd. is a Recruitment and staffing solutions company established in 1999 in Kolkata with branches in Pune, Hyderabad & Bhubaneshwar. 2COMS focuses on verticals like KPO, BPO, IT, Insurance, Banking.

Customer Support Executive (EnglishHindi) Bangalore @ 2coms

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