Umbraco Engineer
- G4S
- 5 - 9 years
- Hyderabad
- 11 days ago
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Job Description
Hiring For Umbraco Engineer-
Exp - 5 + Years
Location - Gurugram , Hyderabad
Notice Period - Immediate Joiner - 30 days
Umbraco CMS Support Engineer
Role Overview
The Support Engineer is responsible for L2 and L3 support/maintenance of Umbraco CMS & Tenovos DAM platform, including trouble shooting of content-asset flow into SFCC B2B ecommerce and its ecosystem of applications. This role involves supporting asset and content delivery, out of box as well as custom features, integrating third-party services, and ensuring optimal performance, security, and scalability of Umbraco CMS & Tenovos DAM solution.
Should be well versed with configurations, customizations and testing of Umbraco CMS with integrations to eCommerce (SFCC B2B preferred) and DAM(Tenovos preferred) applications.
Key Responsibilities
- Receive calls from helpdesk/L1 team & resolve incidents pertaining to CMS and Tenovos (PDP/PLP inaccuracies of image/descriptions, make any configuration changes, push content into multiple environments etc.,)
- Perform trouble shooting of issues & resolve, based on SOP & known issue database. When required perform in-depth analysis for complex issues
- Transfer issues that require major code changes or major configuration changes to Continuous Improvement team, after providing a work around/temporary solution to end user
- Participate in triage calls for resolution of issues requiring multiple teams
- Update status of incident, problem ticket in ITSM / relevant tool/ relevant tool/ServiceNow/JIRA
- Update/create SOP/support documentation
- User interaction & triaging:
- Engage with users to gather inputs on issue bring faced and coordinating with relevant teams to find a complete solution for the issue.
- Document and communicate effectively across teams involved with the support of CMS applications like Umbraco and DAM like Tenovos
- Initiate and participate in triage calls, work with other teams(SFCC, Salsify PIM, SAP ERP), designers, project managers, and content creators, to resolve related issues
- Support customizations and configurations:
- Support maintenance of Umbraco CMS and Tenovos customizations and out of the box features along with content, asset flow into eCommerce application.
- Troubleshooting of templates, modules, workflows, themes and plugins to add specific functionality, especially for storefront or multiple stores for marketplace websites
- Work on configuration changes needed for resolving any issues pertaining to digital images, content delivery
- Integrations: Support and troubleshoot Umbraco-Tenovos APIs/services with third-party APIs apart from data exchange services with enterprise middleware like Azure Integration Services
- Performance and security: Ensure high website performance, availability and implement security measures to protect the site. Collaborate with UI/UX teams to ensure responsive storefront
- Maintenance and upgrades: Manage and support technical tasks like upgrades, deployments, and troubleshooting related issues.
- Optimization: Look for SEO best practices to improve search engine ranking and optimize for all browsers.
- Working experience in B2B eCommerce and Consumer Goods/CPG ecosystem of products (SAP ERP, Distribution/WMS applications, Salesforce cloud platforms etc.,)
Skills and Experience
- Working experience in supporting Umbraco CMS and Tenovos DAM
- Working knowledge of C#, .NET Framework, and ASP.NET MVC.
- Proficiency in HTML5, CSS3, JavaScript, and responsive design.
- Working knowledge in SQL Server, Entity Framework, and database design.
- Familiarity with ServiceNow, JIRA, Confluence, Git and version control systems.
- Understanding of CI/CD pipelines and cloud platforms (Azure/AWS).
- Excellent problem-solving and communication skills.
- Task automation: Experience in automating content delivery/deployment and toil reduction is needed. Knowledge of AI tools for same is a plus.
- Working experience in Agile Scrum/Kanban Model of SDLC.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Software Development - OtherEmployement Type: Full timeContact Details:
Company: GSPANNLocation(s): Hyderabad
Keyskills: Umbraco umbraco CMS umbraco maintainence
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