Observability Engineer
- Ahead
- 3 - 8 years
- Noida, Gurugram
- 1 month ago
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Job Description
- Should have experience with Datadog, Logic Monitor or Elastic.
- Configure and tune monitoring tools to allow Managed Services to proactively manage customer environments
- Document processes and standard operating procedures across the managed services team
- Support P1 Platform outages, as needed
- Provide third-level support and troubleshooting assistance
- Automate processes and standard operating procedures across the managed services team. These processes could involve working with a variety of technology stacks.
- Engage effectively with customers, vendors, and other team members
- Obtain and/or maintain technical skills required to meet the obligations of our customers
- Document operational processes / procedures to optimize support and management of systems
- Be proactive in spotting and fixing potential problems
- Provide emergency after-hours support as part of a scheduled on-call rotation
- Provide periodic after-hours support for scheduled maintenance activities
- Recognized subject matter expert in professional discipline
- Contribute to development of innovative and high impact solutions for complex challenges
- Provide measurable input into new products, processes, standards, and / or plans
- Demonstrate deep expertise across multiple automation/tooling technologies
- Able to support the deployment of moderately complex solutions
- Communicate with internal customers and relevant stakeholders
- Provide measurable input into new products, processes, standards, and / or plans
- BS/BA Degree in Computer Science or equivalent industry experience
- Recognized subject matter expert in professional discipline
- 3+ years administrating an enterprise environment with 24x7x365 uptime requirements
- Demonstrated experience with monitoring and event management technologies
- Scripting and automation skills with PowerShell Perl or Python
- Experience interacting with SOAP and Rest APIs
- Excellent oral and written communication skills
- Experience with LogicMonitor platform
- Experience with Datadog platform
- Experience with API development and integrating infrastructure technologies.
- Experience with Elastic Observability Platform
- Experience with ServiceNow
- Industry technical certifications such as MCSA, MCSE, ITIL, CCNA, NPP etc.
- Experience working in a Managed Services organization
- Experience working for a SaaS provider or MSP
- Multiple certifications in LogicMonitor: LMCA, LMCP, LMCI, & LMCD
- Elastic certified Engineer, Observability Engineer, or Analyst
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: Network (Support) EngineerEmployement Type: Full timeContact Details:
Company: AheadLocation(s): Noida, Gurugram
Keyskills: event management rest python perl soap kubernetes information technology microsoft azure docker ansible elastic search servicenow java maintenance activities devops powershell datadog linux jenkins troubleshooting terraform api aws ccna
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