Fidessa Billing Specialist @ ION

we're looking for a billing specialist that can manage the invoicing process in its entirety. Specifically, we're looking for someone who is comfortable dealing with a high volume of global customers, using several different systems, with a strong aptitude for resolving issues and understanding complex billing schedules. This role will collaborate with the internal commercial and credit control teams, and at times with senior management. Attention to detail and an aptitude for accuracy are critical in this role. We are a rapidly expanding company, which means you must be comfortable working in fast paced atmosphere where juggling numerous priorities and deadlines is the norm.

• Ensure accurate and timely billing of our customer accounts
• Assist the manager and team lead with all aspects of the group billing process
• Address and handle non-standard, complex billing, specifically including Professional Services billing.
• Work across teams to research and resolve escalated customer disputes and exceptions on billings.
• Work with other teams on the development and implementation of improvements to billing and accounting systems.
• Drive process improvements including working with business partners, other departments and updating the team whiteboard
• Take initiative to automate daily tasks and help integrate newly acquired entities to the group processes. Lead the initiatives and report improvements to bring projects to close.
• Assist in cross-functional accounting activities as needed
• Resolving customer inquiries in an accurate, timely manner
• Ability to take on side projects related to internal initiatives

Your skills, experience, and qualifications