Customer Support & E-Commerce Associate @ iRely

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Customer Support & E-Commerce Associate

iRely
2 - 4 years
Kolkata
22 days ago
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Job Description

About Us:

We work for a US-based Company, Harris Freeman, which is home to a portfolio of heritage tea brands that were transforming into success stories.

Our India HQ is in Kolkata, and our team is passionate about growth, performance, and optimisation. We are seeking a Customer Support & E-Commerce Associate for our E-Commerce and Retail Distribution business.

Key Responsibilities:

Respond to customer calls, tickets, and social media inquiries with professionalism and U.S. customer understanding.
Create and manage orders in Shopify, Zendesk, and marketplaces (Amazon, Walmart).
Handle cancellations, replacements, returns, and refunds per policy.
Register and resolve complaints; escalate when needed.
Mail coupons for brands (Red Rose, Salada, Newmans Own).
Coordinate with warehouse and internal teams for smooth fulfilment of orders.
Maintain accurate documentation of all interactions and transactions.

Qualifications:

Experience in e-commerce operations.
Strong communication skills with fluent U.S. accent.
Experience with Shopify, Zendesk, and major marketplaces preferred.
Detail-oriented, organised, and able to multitask in a fast-paced environment.
Comfortable working with US & UK shifts

Job Location: Kolkata

Employment Type: Full-time

Job Classification

Industry: Food Processing
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Full time

Contact Details:

Company: iRely
Location(s): Kolkata

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Keyskills: Customer Care E-commerce Shopify Zendesk Amazon

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Expected Salary (*)

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Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

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iRely

iRely Soft Services India pvt ltd iRely is a premier, global provider of Enterprise Resource Planning (ERP) and Commodity Trading and Risk Management (CTRM) business software. Our solutions help companies manage core business processes within a single, fully integrated system called i21. i21 co...

Customer Support & E-Commerce Associate @ iRely

Home > Customer Success, Service & Operations - Other