Manager - Digital Transformation (WFO) - Malad
- Concentrix
- 10 - 16 years
- Mumbai
- 1 month ago
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Job Description
Concentrix is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance for some of the worlds best brands. Every day, from more than 40 countries and across six continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design.
Visit www.concentrix.com to learn more.
Position: Manager - Digital Transformation (Techno - functional)
Individual contributor role
Mode of Work - Work from office
Job Location: Mumbai (Malad West)
Relevant Experience:
- 9+ years of relevant exp in identifying Process improvement opportunities via Six Sigma improvements,
- deployed CCAAS (GenAI and Agentic AI solutions, etc, technology) for improving customer experience or improvement in voice /chat processes like NPS / CSAT)
- Hands on with End to end process assessment and process mapping using Visio or any other platform
Role:
Concentrix Innovation & Transformation Consultant will work in close partnership with our clients, Sales and delivery teams to identify opportunities & work on providing value added solutions to improve performance, increase efficiency, optimizing cost, value adds etc. You will be reshaping processes, transforming the organization & enabling technology using solutions like Lean Six Sigma, Robotics Process Automation, AI enabled Conversation Bots.
Concentrix Innovation & Transformation Consultant work as a trusted business advisor & change agent, responsible for working with clients to identify strategic capabilities that create competitive advantage.
Key essentials:
- Total experience of 8+ yrs with atleast 5yrs of relevant experience in Digital Transformation domain. (led end to end CX improvements)
- Hands on in deploying CCAAS solutions (Like GenAI /Agentic AI / Salesforce / agent assist/etc.) for improving CX - NPS ,CSAT ,AHT.
- Green Belt certification is mandate; however, preference is for Black belt certified professional
- Must have experience in process mapping (As IS - TO BE process) via MS Visio and process assessment including Cost Benefit Analysis and VSMs
- Good to have exposure around Minitab, Visio and fair knowledge around latest tech platforms
Job Classification
Industry: BPM / BPOFunctional Area / Department: Quality AssuranceRole Category: Business Process QualityRole: Process Excellence / Six Sigma ManagerEmployement Type: Full timeContact Details:
Company: ConcentrixLocation(s): Mumbai
Keyskills: GenAi Digital Transformation Process Assessment CX improvement Agentic Ai Operational Excellence PEX Transformation Contact centre Process Improvement LSS Black Belt Process Transformation Green Belt Business Transformation Process Excellence
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