Incident Manager (ATM hardware)
- NCR Corporation
- 5 - 10 years
- Mumbai
- 2 months ago
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Job Description
Job Description
Title: Helpdesk Representative (ATM Hardware )
Reports to: Team Leader (Incident Management)
Key Responsibilities:
- Monitor ATM networks for NCR's customers, through NCR in house Incident Management systems and tools.
- Determine priority based on problem information and documented guidelines and use tools to remotely access customer equipment to diagnose and resolve customer problem
- Managing inbound volume of voice and mail request from MS customer and channel partners and assist in providing accurate and complete information.
- Escalate customer problems both internally and externally, when required, according to defined escalation paths.
- Consistent and effective follow up mechanism with various contracted vendors/channel partners of NCR to be followed to ensure timely resolution of incidents.
- Requires rotation in work hours involving weekend, holiday or extended hours.
Basic Qualifications/Minimum Criteria
- Graduate / High School Diploma (from any stream).
- Minimum 1 year related experience. Preferably from the ATM industry (Banking/ATM MSP).
- Basic PC/Microsoft Office skills and telephone skills.
- Good Soft skills & Interpersonal skills (verbal & written) is a must.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success - OtherEmployement Type: Full timeContact Details:
Company: NCR CorporationLocation(s): Mumbai
Keyskills: atm atm operations atm hardware atm monitoring Atm Management
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