Customer Support Associate @ Capgemini

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Customer Support Associate

Capgemini
0 - 2 years
Kolkata
2 months ago
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Job Description

We are seeking for Customer Service Executives (International) to join our team. The successful candidate will be responsible for delivering exceptional customer support, handling international client queries, resolving issues efficiently, and ensuring customer satisfaction through effective communication and problem solving skills.

Your Role:

Engage customers in meaningful conversations to promote products/services or gather required information.
Handle objections professionally and escalate complex issues when necessary.
Collaborate with team leads and quality analysts to improve call quality and performance.
Ensure compliance with company policies and US calling regulations

Your Profile:

Bachelors degree or equivalent.
Open to Work from Office
Excellent verbal communication and interpersonal skills.
Ability to work night shifts and adapt to US time zones.
Goal-oriented with a positive attitude and strong work ethic.
Knowledge of International culture and customer behavior.

If interested share your resume directly: su*********a@ca******i.com

mention subject line Customer Service Executive - Kolkata

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: Capgemini
Location(s): Kolkata

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Keyskills: Voice Process Bpo Customer Service Rotational Shifts International Voice Process

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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