Genesys Cloud Analyst @ Innova Solutions

Home > BFSI, Investments & Trading - Other

Genesys Cloud Analyst

Innova Solutions
3 - 8 years
Hyderabad
9 days ago
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Job Description

Role & responsibilities

Genesys Cloud Analyst - (Client interaction- requirement gathering)

Min 3+ yrs exp relevant exp on Genesys Cloud

7pm - 4am Shift - Cab Facility provided

5-days Ofc / Only Hyderabad & Chennai

Preferred candidate profile

Bachelors degree or equivalent in business, information system, analysis skills or related field.
5+ years of experience with business or process analysis
3+ years of experience supporting Call Center platforms or other technical applications
Experience working with Customers Service Management (CSM) systems, such as ServiceNow
Strong troubleshooting and problem-solving skills with a focus on system performance and user experience.
Ability to collaborate with cross-functional teams to improve platform functionality and efficiency.
High level of attention to detail
Excellent communication skills
Ability to prioritize workload and manage time across various tasks
Experience with Agile methodologies and the ability to adapt to changes in a fast paced, team environment
BS/MS or equivalent in business, information system or related field or a combination of analysis skills and data background

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: BFSI, Investments & Trading
Role Category: BFSI, Investments & Trading - Other
Role: BFSI, Investments & Trading - Other
Employement Type: Full time

Contact Details:

Company: Innova Solutions
Location(s): Hyderabad

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Innova Solutions

Company ProfileInnova Solutions Private Limitedwww.innovasolutions.com

Genesys Cloud Analyst @ Innova Solutions

Home > BFSI, Investments & Trading - Other