Sales Admin Executive @ Techm - Hyderabad
- Tech Mahindra
- 1 - 3 years
- Hyderabad
- 6 years ago
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Job Description
"Cambridge University Press (a global publishing company based in the UK) has recently set up India Operations Centre ( IOC ) at Tech Mahindra's facility in Hyderabad. The staff based in the IOC work as integrated members of global teams that develop and publish (both in print and digital formats), a wide variety of English Language Teaching ( ELT ) and Education materials along with Academic books and journals. A wide range of roles (spanning Editorial, Production, Marketing and Supply Chain Fulfillment) are being created and we are currently seeking suitably qualified and experienced team members from publishing as well as non-publishing backgrounds. "
S
SUMMARY OF POST: This role assists and supports the Academic Sales Department, globally, by performing administrative and project-specific tasks. Key RESPONSIBILITIES: Processing inspection copies through Salesforce & maintain customer's data base, should have very good understanding on sales cycle (order to cash), inventory types, return & credit order processes. Updating market feedback into Salesforce and distribution of the market feedback report Processing of BATCH returns for an agreed set of customers and to an agreed standards Processing of simple eBook orders through Mantle , download invoice copies from SAP and share it with customers Knowledge on at least any one ERP , should have good understanding on sales order processes like standard order, trial order, subscription based orders etc. Helping with, and running data cleansing activities on A2R, and CORE/CUPAdmin, Salesforce (CRM system), activating IP numbers and A2R subscriber numbers on CORE Requires aptitude for being systematic, thorough and accurate. Setting up users in CoreAdmin, updating their IP addresses Should have very good Excel skills, to generate & publish usage reports of eBooks & Journals Excellent communication skills, oral and written. Especially, good written communication skills are essential for collaborating with customers, stake holders & internal team members. It will be helpful to have knowledge on E-commerce business process (Amazon) ADDITIONAL DUTIES: To carry out any other duties which might be reasonably expected of you by your immediate Manager or a Director. REPORTS TO: Academic Sales Operations Team Leade PERSON SPECIFICATION: Formal Education & Certification - A university degree, B.com or Business Administration is desirable
- At least 1 year's work experience in an administrative/order management/sales support role
- At least 1 year's work experience in a busy office environment
- Some experience of working as part of a global team, with colleagues in remote locations, is desirable, though not essential
- Strong written and spoken English, to at least C1 level or equivalent
- Strong IT skills, including standard MS Office packages, internet and email
- Excellent interpersonal and team-working skill, demonstrating use of initiative, problem solving and common sense.
- Excellent written and verbal communication skills, with 'can do', 'solve it now' attitude.
- Excellent organizational skills, including the ability to manage own workload and be motivated to clear in tray and meet deadlines
- Flexible during times of change
- Ability to understand communication from team members who come from a broad spectrum of disciplines and with a variety of communication styles
- Appetite to keep yourself informed and up to date in your areas of expertise and to actively share your knowledge with other colleagues.
Required Candidate profile
Knowledge & Experience- At least 1 years work experience in an administrative support role
- At least 1 years work experience in a busy office environment
- Some experience of working as part of a global team, with colleagues in remote locations, is desirable, though not essential
- Strong written and spoken English, to at least C1 level or equivalent
- Strong IT skills, including standard MS Office packages, internet and email
- Excellent interpersonal and team-working skill, demonstrating use of initiative, problem solving and common sense.
- Excellent organizational skills, including the ability to manage own workload and be motivated to clear in tray and meet deadlines
Perks and Benefits
As per Company PolicyJob Classification
Industry: PublishingFunctional Area: Other, Role Category: OtherRole: OtherEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not RequiredDoctorate: Any Doctorate in Any Specialization, Doctorate Not RequiredContact Details:
Company: Tech Mahindra LtdLocation(s): Hyderabad+ View Contact
Keyskills: ms excel mailing system sales order management excellent communication sales support sales order process
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Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, d...
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