Hiring For Medical Coder - Team Lead
- Code-zens Technology
- 1 - 2 years
- Hyderabad
- 1 month ago
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Job Description
Job title: Team Lead-Medical Coding
Job Description:
Education : Any graduates or postgraduate (preferably science background)
Experience : 2+ years experience in HCC domain & medical coding field, 1+ years supervisory experience.
Roles & Responsibilities :
Review operating statistics regularly to ensure Client and Organization goals are being met in areas of service quality and timeliness. Typical areas of focus include quality monitoring scores/daily work assignments, customer satisfaction, account notations, call handle times(If the process has voice requirement), abandon rates and service levels/ line adherence.
Identify areas of process improvement and work effectively within the organization to implement resolutions on a timely basis. Areas for improvement should be targeted at increasing client satisfaction and/or company profitability.
Oversee necessary enhancements to client programs or servicing therein. This may include areas such as staffing, training, attendance, and quality.
Work closely with Account Management and Workforce Management to optimize staffing to achieve proper balancing of client servicing objectives and company profitability.
Responsible for service quality for all work performed by his/ her employees.
Participate in client visits and roundtables to provide inputs on program performance or new programs being offered.
Coordinate with Manager Operations to balance needs of individual teams with needs of the entire organization.
Provide growth development opportunities.
Promote teamwork and cooperative effort.
Help train and provide guidance to other Supervisors, Sr. Supervisors and CSRs within the organization.
Maintain a clean, safe, unobstructed work area and practice good safety habits.
Provide internal and external customers with the highest quality service.
Skills :
Exceptional interpersonal, customer service, problem-solving, verbal, and written communication, and conflict resolution skills.
Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
Ability to improve and/or transform teams processes across functions within the organization.
Ability to drive individual, teams and department efficiency and productivity through effective and efficient metric management.
Strong coaching and leadership skills, ability to develop and motivate employees towards improved performance.
Ability to delegate and manage workloads and projects across functions within the organization.
Ability to successfully drive continuous improvement efforts by leading various work streams related to call centre metrics and monitoring tools.
Capacity to operate in a complex, global environment with ease and fluidity, while driving and influencing results.
Strong operational and financial acumen, executive presence, and the ability to lead multiple sites.
Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions.
Advanced customer focus and customer service skills.
Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
Ability to handle reporting, financial analysis (cost-effectiveness, cost-benefit etc.) & budgeting.
Experience with Client relationship management is preferred
Ready to take the next step? Apply now by sending your resume to:
Contact : Pavani (HR Executive)
Email : pa*****b@co******s.in or
WhatsApp : +91 7680850***
Job Classification
Industry: Medical Services / HospitalFunctional Area / Department: Healthcare & Life SciencesRole Category: Health InformaticsRole: Medical Biller / CoderEmployement Type: Full timeContact Details:
Company: Code-zens TechnologyLocation(s): Hyderabad
Keyskills: Medical Coding Cpc Certified Team Coaching Hcc Coding Ipdrg Coding ICD Ip Drg Icd-10-Cm Ccs Coc HIPAA Cpt Coding Cic
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Code-zens Technology
Code-Zens Technologies Connecting Dreams — Where Innovation Meets Excellence in Managed Services. At Code-Zens Technologies, we are a team of passionate technology enthusiasts committed to empowering businesses through comprehensive and customized IT solutions.
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