Assistant Manager Operations - Hyderabad @ Tech Mahindra

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Assistant Manager Operations - Hyderabad

Tech Mahindra
6 - 10 years
Hyderabad
4 years ago
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Job Description

We are hiring for Assistant Manager Operations @ Hyderabad location.

Any gradaute with BPO experience can apply for this position

Job Description:

Closely monitoring daily productivity against the defined Service Level standards.
Perform regular audit checks on client defined compliance requirements.
Coach & monitor Team leads in day to day operations & people handling
Identify and develop solutions & reverting for specific Technical support issues.
Analyze and generate reports for team performance on processes.
Develop a continuous learning process for the team.
Ensure adherence to the process deliverables (SLA's)
Review / audit transactions performed by team leaders.
Supervise and support team members to ensure that customer support is consistent with or exceeds client's quality service standards.
Working closely with Team Leaders to manage Team and Individual Performance, drawing action plans for Customer support representatives.
Good understanding of call routing and capacity planning models

Looking for Immediate joiners.

Job Location: Bahadurpally, Hyderabad.

Please forward your resume at hk*******7@te*********a.com

Regards,

Hephzibah

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Back Office/Web/Transaction Processing
Role: Back Office/Web/Transaction Processing
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization, Graduation Not Required
Post Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization

Contact Details:

Company: Tech Mahindra
Location(s): Hyderabad

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Keyskills: Assistant Manager Operations Attrition Management Bpo Operations Process Excellence service delivery management Shrinkage SLA Management Operations Management

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Tech Mahindra

Hutchison Global Services is the fastest growing international 3rd Generation telecom & multimedia brand owned by the Hutchison Whampoa Group. HGS is currently present in ten countries the UK, Ireland, Italy, Israel, Australia, Austria, Denmark, Norway, Sweden and Hong Kong.

Assistant Manager Operations - Hyderabad @ Tech Mahindra

Home > Back Office / Web / Transaction Processing