Customer Support & Sales Specialist (US)
- Happy Square
- 5 Positions
- Bengaluru
- 25 days ago
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Job Description
- Handle inbound & outbound voice calls and live chats professionally.
- Assist US customers with product inquiries, orders, returns, and after-sales support.
- Identify upselling and cross-selling opportunities during conversations.
- Meet all key KPIs: SLA, AHT, CSAT.
- Maintain accurate logs of all interactions using CRM & ticketing tools.
- 23 years of calling experience handling US B2C customers (mandatory).
- 610 years total experience in call center/BPO (voice & live chat).
- Strong verbal & written communication in English.
- Experience in product-based calling processes.
- Familiarity with CRM, chat, and ticketing systems.
- Comfortable working night shifts.
- Jewelry / E-commerce / Luxury retail background highly preferred.
- Graduate degree preferred.
- Please do not apply if you do not have US call experience.
- Candidate must arrange their own:
Laptop
Stable high-speed Wi-Fi - Must be comfortable using Hub staff (attendance & productivity monitoring system).
Hub staff Summary: - Tracks active work time & activity levels
- Takes periodic screenshots
- Stops tracking if inactive for 5+ minutes
- Hub staff logs = official attendance & payroll data
- Candidate must ensure Hub staff is active during working hours
- Salary will be credited between the 15th, 20th of every month.
JOB DESCRIPTION Customer Support & Sales Specialist (US Shift)
Position: Customer Support & Sales Specialist (Voice Process US Shift)
Company: Renaissance Jewel
Location: Remote
Compensation: Upto 8 LPA + Performance-Based Incentives
Shift: Evening / Graveyard
Working Days: Weekdays & Weekends (Max 5 days/week)
Working Hours: 9 hours/day
Open Positions: 4
Female Candidates Preferred
About Renaissance Jewel
Renaissance Jewel is redefining elegance with fine, lab-grown diamond jewelry. From engagement rings to custom designs, we craft meaningful pieces that reflect individual stories.
As we expand globally, we are building a world-class Customer Support & Sales Team to serve our growing US-based clientele. If you have strong calling experience, exceptional communication, and a passion for customer service we want you on our team.
Your Role: Customer Support & Sales Specialist
Do you enjoy meaningful customer conversations Can you problem-solve, assist buyers, and convert leads into sales opportunities
This role requires confidence, empathy, and the ability to manage customer relationships with finesse.
Key Responsibilities
What Were Looking For
Remote Work Requirements
Employement Category:
Employement Type: Full timeIndustry: Gems / JewelleryRole Category: Customer Service (International)Functional Area: Not SpecifiedRole/Responsibilies: Customer Support & Sales Specialist (US)Contact Details:
Company: Happy SquareLocation(s): Bengaluru
Keyskills: outbound calling cold calling inbound calls international sales sales
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