Team Lead
- Startek Aegis Customer
- 1 - 6 years
- Bengaluru
- 2 months ago
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Job Description
STARTEK welcomes experienced professionals for the role of Team Lead
"Your Next Big Win: Lead Our Growth!!"
HR Name - Alisha A.
HR Contact - 8826179***
Interview Location -
Startek ITPL, 6th Floor, Explorer Building, Pattandur Agrahara, Whitefield, Bengaluru - 560066.
Interview Time - 12:30 PM -- 05:30 PM
5 days working Rotational Shifts and Rotational Weekoffs
Location - ITPL, Bengaluru
About US -
Our associates are central to our mission of combining people, technology, and data to deliver customer experience excellence for leading brands. As a global CX solutions provider with 38,000 people in 12 countries, our teams come from many different backgrounds with rich and varied experiences. Our Values unite us, creating a shared set of behaviors that are common to all associates across Startek regardless of region or role. Our Values work together to guide our decision-making and shape the experience of our associates, our clients, and our shareholders.
Job Description -
- Set clear objectives, define roles and responsibilities and ensure each team member aligns with the teams vision.
- Communicate expectations, goals and feedback to the group regularly and resolve any concerns or issues actively.
- Identify and address conflicts early, facilitating discussions and finding satisfactory solutions for all parties involved.
- Support team members professional development by providing opportunities for training and growth.
- Ensure team compliance with company policies and procedures.
- Support and guide team members to ensure they meet their individual targets and KPIs.
- Generate reports on team performance and provide regular updates to senior management.
- Handle escalated customer complaints and work to resolve them quickly and effectively
- Monitor team performance metrics, such as call quality, customer satisfaction, and average handle time
- Identify areas for improvement and implement strategies to enhance team performance and customer satisfaction
- Coach and train team members to improve their skills and knowledge
- Conduct regular performance evaluations and provide feedback to team members
- Collaborate with cross-functional teams to develop and implement customer service initiatives
- Prepare and present regular reports on team performance to the management team
Eligibility Criteria -
- Minimum Educational Qualification 12th Std.(No Backlogs),Graduation will be preferred.
- Strong communication and interpersonal skills to interact with customers in a professional and empathetic manner.
- 1-3 years of experience as Team Lead on role
- Ability to work under pressure and manage multiple tasks simultaneously.
- Knowledge of the industrys best practices and trends for team management.
- Excellent communication, interpersonal and problem-solving skills.
- Strong leadership and organizational skills.
- Excellent analytical and decision-making acumen.
Interview Process
- HR Screening
- Operations Round
- Salary discussion
Benefits
- Free Transportation (2-way cab provided round the clock)
Your Resume Is Your Gateway to Success. Send It Today
WhatsApp 91+ 8826179***
Email al*************r@st****k.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: Startek Aegis CustomerLocation(s): Bengaluru
Keyskills: Team Handling Aht Team Coaching Feedback Net Promoter Score Escalation Management Productivity Lead Operations Rostering Shrinkage Shrinkage Control Attrition Team Motivation People Management Skills CSAT SLA Management BQM
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