International Voice Process
- eClerx
- 0 - 2 years
- Mohali, Chandigarh
- 8 days ago
- Email to a friend
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Job Description
Job Description- Inbound US Voice Process:
As a Customer Care Executive for the Inbound US Voice Process, you will be responsible for delivering outstanding customer service to customers in the United States. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.
Key Responsibilities:
- Answering incoming calls from customers in a professional and courteous manner.
- Listening actively to customers and asking probing questions to fully understand their needs and concerns.
- Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
- Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
- Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
- Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.
Requirements:
- Excellent verbal and written communication skills in English.
- Previous experience in a customer service and sales role, preferably in a call center environment.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving skills and the ability to think on your feet.
- Comfortable working in a fast-paced environment.
- Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
- Familiarity with basic computer skills and knowledge of CRM systems.
Education:
- High school diploma (12+3 years diploma) or equivalent required.
- Bachelor's degree experienced or fresher in any field is preferred
If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience, we encourage you to apply for this exciting opportunity.
Directly share your resume on - 8219370***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success - OtherEmployement Type: FreshersContact Details:
Company: eClerxLocation(s): Mohali, Chandigarh
Keyskills: Communication Skills Spoken English US Process Interpersonal Skills International Voice Process
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