Job Opportunity - Associate Manager - TSO (Product Implementation)
- GEP
- 5 - 8 years
- Mumbai
- 1 month ago
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Job Description
Role & responsibilities
- Deployment responsibilities include assisting customers throughout the various phases of the implementation process.
- Associate Manager is primarily responsible for constructing and maintenance of Business and Technical requirement documents with the customers and internal GEP resources.
- Will assist with all aspects of a deployment including (but not limited to): process configuration, feature/functionality demos, user interface configuration, user and supplier set-up.
- To act as a liaison between the customer and various groups within GEP such as Technical Support, Sales, Engineering, and Product Management.
- Use AI-driven tools to improve requirement gathering, identify gaps quickly, and assist in automating repetitive configuration or documentation tasks.
- Leverage AI-based insights to provide smarter recommendations, support decision-making, and enhance the quality of customer solutions.
Customer focus
- Senior Business analyst co-owns the responsibility of customer satisfaction with the project manager, during the successful deployment of solutions.
- Builds solution, customer, and industry knowledge by leveraging the appropriate resources (internally at GEP and externally at the client).
- Provide solutions wherever feasible, from the perspective of SMART.
Teamwork
- Executes with minimal guidance and shows strong initiative.
- Maintains regular communication with team members (e.g., face-to-face, via voicemails, emails) especially across multiple solution deployments so everyone understands status of project.
Preferred candidate profile
- 1+ years of relevant experience in product implementation
- Good communication skills and the ability to liaise with various internal teams
- Ability to document action items and drive them to completion
- Willingness to drive work to completion irrespective of the odds
- Ability to comprehend business problems and present the needed solution to the customer
- Familiarity with AI-powered tools (e.g., ChatGPT, Copilot) for documentation, analysis, workflow automation and solutioning
- Understanding of how AI/MLbased insights can be used to enhance product implementation, user adoption, and troubleshooting
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Project & Program ManagementRole Category: Other Program / Project ManagementRole: Implementation ManagerEmployement Type: Full timeContact Details:
Company: GEPLocation(s): Mumbai
Keyskills: Implementation Cycle Product Implementation ERP Implementation Implementation And Support Software Implementation Implementation And Integration Projects
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GEP
Company Description: GEPL Capital is a full-service brokerage firm based in Mumbai, India, and the proud winner of the Maharashtra Best Employer Brand Award-2018. With a nationwide network of over 100 offices, GEPL serves over 30,000 clients across India. The company holds memberships with BSE, NSE...
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