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Hiring For International BPO - Immediate Joiners Preferred @ IntouchCX

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 Hiring For International BPO - Immediate Joiners Preferred

Job Description

Job Description


We are looking for enthusiastic, customer-oriented professionals to join our International Voice Process team. The role involves managing inbound and outbound calls, addressing customer inquiries, resolving concerns, and ensuring a consistently high level of customer satisfaction.


Responsibilities:


  • Handle international customer calls in a professional and efficient manner.
  • Provide accurate information and ensure timely resolution of customer queries.
  • Maintain detailed call logs and update CRM systems accordingly.
  • Achieve performance metrics such as AHT, CSAT, and other targets.
  • Collaborate with team members to enhance overall service quality.

Required Skills:


  • Excellent verbal communication skills in English.
  • Strong customer service and problem-solving abilities.
  • Willingness to work in rotational shifts, including night shifts.
  • Basic computer proficiency.
  • Minimum 6 months of experience in an international BPO/Call Center process is preferred.

Perks & Benefits:


  • Competitive salary with attractive incentives
  • Two-way cab/transport facility

Interested candidates can reach out via

  • Email Id: aa*************r@in******x.com
  • Contact: 8247252***

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: IntouchCX
Location(s): Hyderabad

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Keyskills:   International BPO International Voice Process

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₹ 2.25-5 Lacs P.A

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IntouchCX

IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.