SFCC
- Quinnox
- 7 - 12 years
- Mumbai
- 10 days ago
- Email to a friend
- Report this job
Job Description
Role & responsibilities
L1 Application Monitoring (SFCC & SFMC MCE & MCP)
- Monitor SFCC site uptime, scheduled jobs, OCAPI/API availability, order flows, and system logs.
- Monitor SFMC (MCE & MCP) journeys, automations, email sends, API usage, and batch activity.
- Acknowledge, categorize, and triage alerts from monitoring tools (New Relic, Splunk, CloudWatch, SFMC logs).
- Perform first-level troubleshooting for email delivery issues, failed sends, HTML/CSS rendering problems, or basic SQL/automation failures.
- Validate email deliverability: bounces, suppressions, spam indicators, and send logs.
- Perform initial checks for REST API failures, authentication issues, or data sync gaps.
- Escalate incidents to L2 with complete diagnostic information (logs, timestamps, payloads, reproduction steps).
- Conduct post-deployment health checks for SFCC & SFMC environments.
- Track all incidents through SLA-driven updates and ensure timely communication with stakeholders.
- Follow incident and change management processes for ticket creation, updates, and approvals.
- Interact with customers/business teams to gather initial details or clarify symptoms before escalation.
- Demonstrate self-motivation, continuous learning, and the ability to perform monitoring tasks independently.
L2 Technical Production Support (SFCC & SFMC MCE & MCP)
- Troubleshoot advanced SFMC issues: email delivery failures, template/HTML/CSS bugs, personalization logic errors, and automation/journey defects.
- Debug SQL query activities, segmentation logic, data extension relationships, and query performance issues.
- Investigate REST API failures, rate limits, payload errors, and integration-related defects.
- Analyze and resolve SFCC cartridge issues: pipelines, controllers, ISML templates, jobs, and service framework.
- Troubleshoot SFCC SFMC integration issues, triggered sends, profile sync, event/behavioral data flows, and data ingestion errors.
- Diagnose third-party integration failures (OMS, ERP, payment gateways, inventory/catalog feeds, tax engines, loyalty systems).
- Perform root cause analysis (RCA) for production incidents and recommend permanent corrective actions.
- Deploy hotfixes, configuration changes, cartridge updates, and SFMC assets across environments.
- Optimize SFMC automations, SQL activities, journeys, and SFCC caching or job performance.
- Collaborate directly with business users, developers, QA teams, and Salesforce Support to resolve cross-platform issues.
- Author and maintain SOPs, runbooks, troubleshooting guides, and knowledge base articles.
- Lead incident and change management processes, including impact analysis, approval workflows, and implementation planning.
- Provide clear customer communication during incident bridges, status calls, and post-incident reviews.
- Work independently with minimal supervision while continuously learning new platform features and technologies.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Automation DeveloperEmployement Type: Full timeContact Details:
Company: QuinnoxLocation(s): Mumbai+ View Contact
Keyskills: SFCC MCP Sfmc MCE Salesforce
Fraud Alert to job seekers!
₹ 15-30 Lacs P.A
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Quinnox
Quinnox is a leading provider of IT consulting and services to global clients. We devise solutions that fit business requirements and deliver measurable business gains. By leveraging the on-shore - offshore model, we provide speedy and affordable solutions that allow its customers to stretch their I...
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