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Group Manager - Finance and Administration Delivery Operations @ IBM

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 Group Manager - Finance and Administration Delivery Operations

Job Description

We are seeking a highly experienced and driven Global Process Owner to lead the transformation of our Order to Cash (O2C) processes within our finance and accounting function. The successful candidate will be responsible for driving the analysis, design, and implementation of process improvements across multiple business divisions and regions, including the Americas, EMEA, and APAC. This role requires a strong leader who can influence, and impact work delivered from multiple centers across US and Chennai, India, and collaborate with multiple senior stakeholders at the client end.
  • Lead the transformation of the O2C process, focusing on optimizing efficiency, reducing costs, and enhancing customer satisfaction.
  • Collaborate with cross-functional teams to identify areas of improvement and develop strategic plans to achieve process excellence.
  • Develop and implement global standards, policies, and procedures for the O2C process, ensuring compliance with financial regulations and industry best practices.
  • Work closely with senior stakeholders to understand their requirements and ensure that the O2C process meets their needs.
  • Apply experience with large scale SAP S/4HANA migration to identify potential risks and its process impact
  • Contextualize Order to Cash processes such as collections, dispute resolution, etc. such that it highlights root causes for resolution.
  • Analyze different reports to infer impact on the processes and underlying dependencies.
  • Articulate insights and recommendations to different sets of stakeholders, including business and technical audiences.
  • Drive the analysis and implementation of technology solutions to enhance the O2C process, including automation and AI
  • Monitor and report on key performance indicators (KPIs) to measure the success of process improvements and identify areas for further enhancement.
    • Required education
    Bachelor's Degree Preferred education
    Master's Degree Required technical and professional expertise
  • Bachelor"s degree in finance, Accounting, or a related field; MBA or relevant postgraduate qualification preferred.
  • Minimum 10 years of experience in finance and accounting, with a focus on O2C processes.
  • Proven experience in leading and managing global process improvement initiatives, preferably in FMCG industry.
  • Strong knowledge of Order to cash / AR management including SOX, and industry best practices.
  • Excellent leadership and management skills, with experience in managing cross-functional teams.
  • Strong communication and collaboration skills, with the ability to influence and impact stakeholders at all levels.
  • Strong analytical and problem-solving skills, with experience in data analysis and interpretation.
  • Proficiency in MS Office, particularly Excel, and experience with financial systems " SAP
  • Ability to travel as needed, up to 20% of the time.

    • Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Finance & Accounting
    Role Category: Treasury
    Role: Treasury Operations Manager
    Employement Type: Full time

    Contact Details:

    Company: IBM
    Location(s): Bengaluru

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    Keyskills:   finance sap data analysis process excellence administration financial systems ai process improvement accounting order to cash operations automation customer satisfaction compliance design leadership dispute resolution

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