Application And Production Support Engineer (itil/itsm Is Must)
- Reveille Technologies
- 8 - 12 years
- Pune
- 23 days ago
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Job Description
Position: Site Reliability Engineer (Application and production support - ITIL is mandatory)
Experience: 8 - 12 years
Location: Pune (Hybrid - 2 days in a week)
Notice period: Immediate
Job Type: Full Time
Mandatory Skills:
Linux, Shell scripting, SQL, AWS, ITIL/ITSM (must) , Application Troubleshooting , Any monitoring tools , Jenkins (basics), Git/Bitbucket (basics.
Job Description:
The Role
- Plan, manage, and oversee all aspects of a Production Environment
- Define strategies for Application Performance Monitoring, Optimization in Prod environment
- Respond to Incidents and improvise platform based on feedback and measure the reduction of incidents over time.
- Support deployment of code into multiple lower environments. Supporting current processes with an emphasis on automating everything as soon as possible.
- Design, develop and standardize Monitoring and Alerting mechanism for the supported applications.
- Take a holistic approach to problem solving, by connecting the dots during a production event through the various technology stack that makes up the platform, to optimize meantime to recover.
- Engage in and improve the whole lifecycle of servicesfrom inception and design, through deployment, operation and refinement.
- Analyse ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.
- Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
- Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead in DevOps automation and best practices.
- Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.
- Scale systems sustainably through mechanisms like automation and evolving systems by pushing for changes that improve reliability and velocity.
- Work with a global team spread across tech hubs in multiple geographies and time zones.
- Ability to share knowledge and explain processes and procedures to others.
- Able to perform on-call duties on a rotational basis.
- Occasional off hours work required.
Must Have
- Linux
- Shell Scripting
- ITIL / ITSM (must)
- SQL
- AWS
- Application Troubleshooting
- Any Monitoring tool (Preferred Splunk/Dynatrace)
- Jenkins - CI/CD (Basics)
- Git basic/bitbucket (basics)
- Ansible/Chef Basic
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: DevOpsRole: Site Reliability EngineerEmployement Type: Full timeContact Details:
Company: Reveille TechnologiesLocation(s): Pune
Keyskills: Linux Shell Scripting Application Support ITIL Splunk Jenkins Application Troubleshooting ITSM Ansible Monitoring Tools
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Reveille Technologies
Datamatics is a Digital Technology & BPM company with over 10,000 employees and provides technology solutions to more than 200 customers worldwide. The company has a presence in 7 countries, including India, the Philippines, Switzerland, USA, UK, Netherlands, and UAE. Its global delivery centers...
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