Technical Support Executive WFH @Gurgaon
- Teleperformance (TP)
- 0 - 4 years
- Noida, Gurugram
- 1 month ago
- Email to a friend
- Report this job
Job Description
Job description:
Roles and Responsibilities:
- Candidates should have good knowledge on technical skills(including trouble shooting of electronic devices).
- Provide customer support through various channels(blended) such as calling,email, chat, voice and non-voice processes.
- Handle international customer inquiries with a focus on blended process (calling+email + chat).
- Offer product solutions to customers based on their requirements.
- Maintain accurate records of customer interactions using CRM software.
- Collaborate with internal teams to resolve complex issues.
Desired Candidate Profile:
- 0-4 years of experience in BPO Customer Service or related field.
- Strong communication skills for effective interaction with customers via multiple channels (calling,email, chat).
- Ability to work in a fast-paced environment handling multiple tasks simultaneously.
- Proficiency in International Chat Process and Non-Voice Process is essential.
- Any graduates/post-graduates or pursuing are eligible (but should be available for 3 months after selection without any leaves).
- Freshers are allowed.
- Candidates should be comfortable with hardcore night shifts.
Job Details:
- Any 6 days of working(night shifts)
- Any 1 day of Week off(rotational)
- Salary - 20000 CTC
Interested candidates can contact at -
HR Usree - 8944955***
HR Lakhi - 8910069***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: FreshersContact Details:
Company: Teleperformance (TP)Location(s): Noida, Gurugram+ View Contact
Keyskills: Blended Process Excellent Communication Skills Inbound Calls Customer Handling Inbound Customer Service
Fraud Alert to job seekers!
₹ 1.75-2.25 Lacs P.A
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in