Technical Support Executive @ Skilllabs Resource

Job Description

*Job Title:* Technical Support Executive (Chat & Voice Process)
*Location:* Mohali
*CTC:* 26,000 32,000 (Including PLI)
*Qualification:* 12th Pass / Graduate (Both Eligible)
*Experience:* Freshers & Experienced Candidates Can Apply
*Outstation Candidates:*
14 Days Company Accommodation
Travel Support Provided
*Job Description*
We are hiring enthusiastic and customer-focused Technical Support Executives for our Chat and Voice Support team. The role involves resolving customer queries, guiding customers through technical issues, and ensuring a high level of service satisfaction.

*Roles & Responsibilities*
Handle customer queries via chat and voice channels professionally.
Troubleshoot basic technical issues related to products or services.
Provide accurate and timely solutions to customers.
Maintain call/chat logs and update ticketing systems as required.
Communicate clearly and effectivelyexcellent communication is mandatory.
Escalate complex issues to senior teams when necessary.
Adhere to company policies and achieve performance targets.

*Skills Required*
Excellent verbal and written communication skills.
Basic technical knowledge (internet, software, troubleshooting).
Ability to handle customers with patience and professionalism.
Problem-solving attitude with willingness to learn.
Typing speed and accuracy for chat support.

*Additional Details*
Rotational shifts are there(including night shifts)
Candidates should be comfortable with both chat and voice processes.
Customer-centric approach and willingness to work in fast-paced environment.

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Keyskills:   international bpo international call center chat process fresher