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Insurance Team Lead @ Teleperformance

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 Insurance Team Lead

Job Description

Roles and Responsibilities


Greetings from Teleperformance


Role: Insurance Team Lead

Location: Hyderabad

Notice: Immediate to 15 Days

Skill: Need Candidate from Insurance background

Salary: Open to discuss

Shifts: General


Interested candidates please reach out to below num:

Charlie HR - 7330616***

  • Manage insurance operations, including policy issuance, customer support operations, and team handling
  • Ensure compliance with regulatory requirements and internal policies.
  • Provide leadership skills to the team and manage escalations effectively.
  • Handle queries from customers and resolve issues promptly.
  • Oversee team management activities such as recruitment, training, and performance evaluation.
  • Manage insurance operations, ensuring compliance with regulatory requirements and company policies.
  • Lead a team of customer support professionals, providing guidance on policy issuance, escalations, and query resolution.
  • Oversee the entire lifecycle of insurance products from application to policy issuance, including underwriting and claims processing.
  • Develop strong leadership skills to motivate teams towards achieving targets and delivering exceptional customer experiences.
  • Ensure effective communication among team members, stakeholders, and clients through regular meetings and feedback sessions.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time

Contact Details:

Company: Teleperformance (TP)
Location(s): Hyderabad

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Keyskills:   compliance Team Management Escalation Management Team Handling Insurance Operations Solving Queries Insurance Domain Insurance leadership skills leadership Escalations Policy Issuance Management Skills Customer Operations Customer Support Operations crm

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Teleperformance

https://www.teleperformance.com