Technical Lead
- Cognizant
- 3 - 8 years
- Hyderabad
- 1 month ago
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Job Description
Role & responsibilities
As a partner support agent for Google services such as Google Sports, your primary responsibility is to (1) support launching OneBox for new leagues, (2) perform data quality analysis and (3) debug and triage data issues with data partners and xFN stakeholders and (4) make sure Google services always show accurate and detailed data in a timely manner. The changes you make will help sports fans and users worldwide to follow the leagues, athletes, team, etc on Google without them having to navigate the fragmented sports ecosystem.
You will initially contribute to launching OneBox for leagues and new features on OneBox for which we have data. You would be working with product managers, program managers, engineering teams, business development teams, gTech and most importantly external data providers for the same.
Issues to be resolved might often not be obvious. You will demonstrate strong analytical and troubleshooting skills to deeply understand issues, data and schema definitions of feed, and explain issue details and our expectations clearly and evidently to our data providers and stakeholders. When issues are complicated, solutions might be also complicated and can not be implemented immediately. You will act as a program manager to make a plan, coordinate schedule, monitor progress to facilitate data fix. Additionally, you will review the provider's data format, term definitions, and the ways of delivering data which potentially affect the service.
Role responsibility
- Support launching OneBox for leagues based on the outlined process
- Ensure that all issues/escalations are triaged, tracked, investigated, resolved and communicated accurately using internal tools and systems Report updates, feedback and insights to xFN stakeholders
- Report issues and inquiries to data providers via various channels following protocols specified by providers
- Responsible for checking data quality and performing corrective actions
- Communicate in written form with internal and external stakeholders
- Review all products release and update information from data providers and ensure all changes in providers will not cause any glitch in Google Sports
- Identify and execute robust and continuous improvement opportunities within the data management processes
- Other duties as assigned
Preferred candidate profile
- 3+ years of programming / scripting; Java preferred
- Working knowledge in UNIX/Linux commands, XML, HTML and CSS
- Ability to analyze data with strong spreadsheet and database query experience with SQL
- Must have the technical aptitude to learn, apply and solve technological solutions and/or challenges.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: CognizantLocation(s): Hyderabad
Keyskills: Java Python Client Management Linux HTML
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