Order Management Executive
- Randstad
- 1 - 6 years
- Bengaluru
- 1 month ago
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Job Description
JD - Inventory Analyst
Interested Candidates Please Call or WhatsApp
Gopinath - 7010730*** / 6379052***
Work location - RMZ NXT, Whitefield, Bangalore
1. Address dealer orders, calls and interpret dealer inquiries regularly
2. Activities include but are not limited to standard problem resolution, product information, orders status inquiries, consideration of supplier/process or direct shipments; higher or lower levels of support (groups or disassembly), acquiring material from production facilities, and dealer return material.
3. Monitoring and following (and at times placing) parts orders including addressing back orders through interaction with process support teams (expediting, purchasing, warehouse, quality, etc)
4. Responsible for performing other job duties as assigned time to time. Employees may also be required to work outside of the normal work hours.
5. Building Rapport and communicating on a regular basis with the appropriate facility and process partner contact on order status and details while developing an understanding of expectations of the business segment being supported.
a. Hold periodic or as-needed meetings/calls with respective network customer services staff and expediting teams to address/clarify issues and questions and to stay current on ordering processes, part status and/or system updates.
b. This may require some flexibility in hours to accommodate dealer discussions.
Order Management Goals, but are not limited to:
Timeliness to answer/respond or act on salesforce cases, phone calls and emails.
Volume of orders worked
Provide backup and cross functional support as needed
Improve service fill for dealer orders
Provide high quality deliverables
Resolving griefs within stipulated time
Others as determined by supervisor/Manager
Qualifications:
Bachelor degree / Diploma or any
0 to 1 year of job-related experience in any domain
MS-Office skills and good presentation skills
Strong interpersonal and communication skills
Should be a team player with strong analytical and problem-solving skills
Attention to detail
Additional Information:
Should be willing to work in AP/US/EAME shifts including rotational shift
Job Classification
Industry: Courier / Logistics (Logistics Tech)Functional Area / Department: Procurement & Supply ChainRole Category: SCM & LogisticsRole: Logistics / SCM AnalystEmployement Type: Full timeContact Details:
Company: RandstadLocation(s): Bengaluru
Keyskills: Order Management Inventory Control Reverse Logistics Stock Management Shipment Order Taking Inventory Management Order Tracking Shipment Tracking Inventory Planning Returns Management Order Processing Order Fulfillment Inventory Shipment Planning
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