Install, configure and upgrade desktops, laptops, printers and peripherals.
Deploy and troubleshoot OS (Windows) and common applications, apply patches and updates.
Troubleshoot basic LAN/Wi-Fi, VPN and printer connectivity issues.
Provide on-site user support, document incidents, and escalate complex problems.
Perform asset tagging, inventory updates and maintain service reports.
Follow safety, data-privacy and change management procedures.
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Keyskills: desktop support hardware networking troubleshooting
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