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AWS Support Engineer @ Infobeans

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 AWS Support Engineer

Job Description

What will your role look like
  • Provide technical support to Business and Enterprise level customers using AWS services, addressing issues and queries in line with SLAs.
  • Troubleshoot and resolve complex technical issues related to AWS infrastructure and applications.
  • Work closely with Global AWS Support teams and in-country AWS teams within a follow-the-sun support model.
  • Manage support tickets efficiently and escalate to Tier 2 as required.
  • Produce and maintain technical and process documentation, including incidents, resolutions, and best practices.
  • Continuously enhance your skills in AWS technologies and contribute to team knowledge sharing.
Why you will love this role
  • Work in a global, dynamic environment supporting AWS services and enterprise customers.
  • Opportunity to deepen your expertise in cloud infrastructure, networking, and AWS services.
  • Engage in problem-solving on complex technical challenges, enhancing your troubleshooting and analytical skills.
  • Be part of a high-impact team that supports growth and success for a leading global AWS partner.
  • Continuous learning opportunities through exposure to cutting-edge AWS technologies and certification paths.
We would like you to bring along
  • AWS Certification: AWS Certified Solutions Architect or AWS Certified SysOps Administrator.
  • Minimum 8+ years of hands-on AWS experience.
  • Minimum 6+ years in Technical Support or System Administration roles.
  • Hands-on experience with EC2, S3, IAM, VPC, CloudWatch, RDS, Lambda, CloudFormation, ELB, Route 53.
  • Knowledge in Networking, Security, Databases, Operating Systems, Storage, and WebServer technologies.
  • Familiarity with cloud computing and infrastructure.
  • Excellent written communication and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Customer-focused mindset.
Good-to-have skills
  • AWS Professional Certification.
  • Experience with ticket management and knowledge base tools.
  • Exposure to global support operations and follow-the-sun support models.
  • Continuous improvement mindset and willingness to mentor peers.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Hardware & Networks
Role Category: IT Network
Role: System Administrator / Engineer
Employement Type: Full time

Contact Details:

Company: Infobeans
Location(s): Indore

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Keyskills:   aws s3 rds administration vpc operating systems networking analytical skills cloud system administration lambda technical support process documentation iam ec2 cloud infrastructure cloud computing cloudformation aws services

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Infobeans

InfoBeans Systems is a fast growing software development company with offices in Pune and Indore and business development centre in US. We develop customized business applications for large and mid-size organizations in the US. We strongly believe that customer success defines our success. Hence, we...