Accenture is Hiring For Content Management and Customer Service (TL) @ Accenture HR Jyoti

Home > Customer Success, Service & Operations - Other

Accenture is Hiring For Content Management and Customer Service (TL)

Accenture HR Jyoti
6 - 9 years
Hyderabad
5 months ago
Email to a friend
Report this job

Job Description

Skill : User-Generated Content Moderation - Content Moderation
Designation: Team Lead
Qualifications: Any Graduation
Years of Experience:5 to 8 years

Roles and Responsibilities:
. Task Management Guidance: Provide daily guidance to team members on how to efficiently manage their day-to-day tasks.

SLA and KPI Achievement: Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client.
Performance Reviews: Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed.
Individual Connects: Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly.
Performance Reporting: Reporting: Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis.
Leave Management: Implement a planned approach for managing team shrinkage through a Leave management system.
Strong knowledge of content policies, community guidelines, and online safety practices
Time management and organizational skills to prioritize tasks and meet deadlines.
Performance Management: Skill in setting performance goals and monitoring team members progress.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Full time

Contact Details:

Company: Accenture
Location(s): Hyderabad

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: Customer Service Management People Management content Management Client Management Performance Management Stakeholder Management

Job seems aged, it may have been expired!
Fraud Alert to job seekers!

₹ Not Disclosed

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Similar positions

Walk-in || Customer Care Executive ** Voice Process ** Walk-in Intervi...

Business Process

0 - 5 years

Noida, Gurugram

2 days ago

₹ 2-5 Lacs P.A.

Customer Service

Accenture

2 - 5 years

Kolkata

2 days ago

₹ 2.75-7 Lacs P.A.

Walk-in || Kolkata WalkIn_Fresher For Transaction risk investigator ro...

Genpact

0 years

Kolkata

1 day ago

₹ Not Disclosed

Customer Service Executive II Malad - International

TP

1 - 6 years

Mumbai

3 days ago

₹ 1-4 Lacs P.A.

Accenture HR Jyoti

Interested candidates can call / whastapp on HR Jyoti- 9214555567

Accenture is Hiring For Content Management and Customer Service (TL) @ Accenture HR Jyoti

Home > Customer Success, Service & Operations - Other